Field IT Support Analyst I – Endpoint & User Tech Support

sanmanuel; Highland (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

San Manuel is seeking a Field Support Analyst I to provide end-user technical support for endpoint devices, including troubleshooting, software installation, and configuration. The role emphasizes strong customer service and technical aptitude, with coverage for day, swing, and graveyard shifts as needed.

Under IT supervision, you will image devices, manage asset tracking, communicate status updates, and assist with process improvements while maintaining security baselines and documentation for

Qualifications

• Technical troubleshooting experience with networks, computers, or telecom issues.
• Strong customer service and ability to communicate with all enterprise levels.
• Willingness to work day, swing, or graveyard shifts.

Responsibilities

• Support a 24/7 enterprise of hardware and software.
• Respond to service tickets, troubleshoot, and escalate issues.
• Image and configure laptops/desktops to security baselines.
• Document troubleshooting steps and update knowledge base.
• Participate in asset tracking, inventory, and vendor coordination.

Skills

Technical troubleshooting

Customer service

Communication

Team awareness

Problem solving

De-escalation

Attention to detail

Multi-shift readiness

Education

High School Diploma or GED

Job description

San Manuel is seeking a Field Support Analyst I to provide end-user technical support for endpoint devices, including troubleshooting, software installation, and configuration. The role emphasizes strong customer service and technical aptitude, with coverage for day, swing, and graveyard shifts as needed.

Under IT supervision, you will image devices, manage asset tracking, communicate status updates, and assist with process improvements while maintaining security baselines and documentation for