Field IT Support Analyst: End-User Computing Expert

WM; Manassas (VA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Company Match

Paid Vacation

Job summary

WM is seeking a Digital Field Analyst to provide advanced technical support for IT users, including software installation and troubleshooting. This role requires frequent travel to market areas, ensuring swift issue resolution and delivering exceptional customer service.

The ideal candidate will have a Bachelor's degree in Computer Science or related field, plus 5 years of relevant experience in desktop and application support. Benefits include medical, dental, and a competitive retirement package.

Qualifications

• 5 years of relevant work experience.
• Experience troubleshooting and supporting Point of Sale (POS) systems.
• Knowledge of ITIL principles.

Responsibilities

• Serve as the trusted IT resource for complex IT issues.
• Lead complex Tier 3 support ticket resolutions.
• Provide hands-on technical assistance to end users.

Skills

End User Computing Support

Desktop Support

Application Support

Incident Management

Troubleshooting

SCCM/MECM

VPN

MS InTune

Hardware & Peripherals

Customer Service

Field Support

Education

Bachelor's Degree in Computer Science or MIS

High School Diploma or GED and 4 years of relevant work experience

Tools

ServiceNow

Microsoft Office

Job description

WM is seeking a Digital Field Analyst to provide advanced technical support for IT users, including software installation and troubleshooting. This role requires frequent travel to market areas, ensuring swift issue resolution and delivering exceptional customer service.

The ideal candidate will have a Bachelor's degree in Computer Science or related field, plus 5 years of relevant experience in desktop and application support. Benefits include medical, dental, and a competitive retirement package.