Field IT Desktop Technician — Onsite & Remote Support

UC San Francisco (UCSF); San Francisco (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

UCSF is seeking an experienced Desktop Support professional to provide onsite technical support for desktops, laptops, handheld devices, printers, and related software. The role includes triage, diagnosis, and resolution in a 7x24 clinical environment, with on-call responsibilities as needed.

You will interact with Active Directory, MS System Center, and Tivoli Endpoint Manager to manage incidents, document resolutions, and train end-users. Flexibility for rotating schedules is required.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a similar degree. In lieu of a degree, a minimum of one year of additional relevant experience.
• Minimum two years of experience in a desktop support or help desk position, supporting Windows and Macintosh computers in a complex networked environment, and/or equivalent experience/training.
• Ability and flexibility to support a 7x24 clinical environment with potential on‑call responsibilities.
• Demonstrated expert proficiency supporting the latest MS Windows environment and up to three versions before it, Macintosh OS X, and MS Office.
• Ability to act as a Desktop Hardware & Software consultant, helping customers purchase the appropriate Hardware & Software for their needs.

Responsibilities

• Provide onsite technical support for desktop and laptop systems, handheld devices, printers, peripherals, and related software.
• Staff rotation to Service Desk or other sites as required.
• Deliver IT training to customers, on-site and remote, for standard desktop applications and OS features.
• Maintain hardware inventory data and software licensing information to ensure accuracy.

Skills

Desktop support

Windows

MacOS

Active Directory

ITIL

Education

Bachelor's degree in Computer Science/Information Systems

Tools

Active Directory

MS System Center

Tivoli Endpoint Manager(BigFix)

Job description

UCSF is seeking an experienced Desktop Support professional to provide onsite technical support for desktops, laptops, handheld devices, printers, and related software. The role includes triage, diagnosis, and resolution in a 7x24 clinical environment, with on-call responsibilities as needed.

You will interact with Active Directory, MS System Center, and Tivoli Endpoint Manager to manage incidents, document resolutions, and train end-users. Flexibility for rotating schedules is required.