Field IT Ops Analyst II — Travel‑Heavy Warehouse Support

Avenue 45; Tampa (FL); Presencial; USD 60.000 - 85.000; Jornada completa

Descripción de la vacante

Avenue 45 in Tampa, FL seeks a Field Operations Analyst II to provide on-site IT support for offices and warehouses, install and troubleshoot hardware and software, and collaborate across IT to deliver reliable services.

The role requires travel 25–50%, a Bachelor's degree or equivalent, 3+ years in IT support in warehouse/office, and strong customer service and communication skills. This is a non-exempt position with potential for growth in a fast-paced environment.

Formación

• Bachelor’s Degree or equivalent work experience in a related field required
• 3+ years’ experience providing IT support in a warehouse/office environment required
• 3+ years’ experience with all Microsoft Office products required
• 3+ years’ experience supporting Warehouse automation products (Wireless access points, Thin Clients, RF scanners, and label printers) required
• 3+ years’ experience with various end user computing devices (PCs, Laptops, tablets, cell phones, and printers) from major manufacturing companies required
• Working knowledge and experience with troubleshooting network issues
• Excellent troubleshooting and analytical skills required
• Excellent customer service skills, with an ability to work with people with various technology backgrounds
• Must have the ability to communicate effectively (verbal and written) across all levels within an organization
• Detail oriented with interpersonal communication skills
• Must be self-motivated, extremely resourceful, and able to work independently, with minimal supervision and as part of a cross functional team
• Must be able to work in a fast-paced work environment; may be required to work additional hours to complete work efforts in response to reported customer problems and/or project assignments
• Excellent written, verbal, business, and technical communication skills required

Responsabilidades

• Technical Support – Provides Tier II technical support via telephone, email, online or on-site to end users on a variety of technical issues and problem resolution techniques.
• Determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem
• Provide on-site support for remote IT groups such as Network and System Engineering
• Evaluate reported problems, determine issue severity, and collaborate with other IT departments to resolve the reported issue
• Identify, troubleshoot, research, and resolve routine technical problems
• Follow established policies and procedures for accessing a user's system remotely
• Work to develop additional technical knowledge and skills
• Provide practical solutions to a wide range of applications/technology problems/issues
• Identify repeatable incidents and create Knowledgebase articles for the Incident Management system
• Develop and maintain documentation of assigned tasks, requests, and incidents
• Drive resolution of medium to high complexity customer reported issues via remote support and on-site visits Areas of responsibility include installing, troubleshooting, configuring, and maintaining office and warehouse computer equipment (e.g. desktops, laptops, monitors, scanners, multi-function printers, tag printers, tablets and cell phones)
• Manage and track all client-facing technology products, including hardware and software by documenting the products by user and location
• Build a historical record of issues by clearly documenting reported problems (incidents) and steps for resolving the problems using our Incident Management System
• Identify opportunities for more efficient and effective incident response through the implementation of automated monitors and corrective action procedures

Conocimientos

IT Support

Customer Service

Communication

Troubleshooting

Teamwork

Self-motivation

Educación

Bachelor's Degree or equivalent

Herramientas

Wireless access points

Thin Clients

RF scanners

Label printers

PCs/Laptops/Tablets/Phones

Descripción del empleo

Avenue 45 in Tampa, FL seeks a Field Operations Analyst II to provide on-site IT support for offices and warehouses, install and troubleshoot hardware and software, and collaborate across IT to deliver reliable services.

The role requires travel 25–50%, a Bachelor's degree or equivalent, 3+ years in IT support in warehouse/office, and strong customer service and communication skills. This is a non-exempt position with potential for growth in a fast-paced environment.