Field IT Operations Engineer: End-to-End Tech Support

YDU JC Air Cond & Ref Inc.- Dubai; Totowa (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits package incl. 1

On the job/cross training

Encouraging and collaborative team

Zero Harm safety policy

Job summary

Johnson Controls is seeking a versatile IT support professional to deliver hardware and software assistance across endpoints, printers, tablets, and mobile devices at our Totowa facility. The role focuses on end-to-end incident and service request resolution, plus supporting enterprise and BU projects and initiatives.

You will provide on-site IT support, manage asset lifecycle, assist with security-compliant configurations, liaise with vendors, and contribute to proactive service delivery while

Responsibilities

• Install, configure, and support hardware including PCs, tablets, mobile devices, printers, and specialized equipment.
• Provide software installation, configuration, and troubleshooting support.
• Perform endpoint vulnerability remediation in alignment with security standards.
• Support Enterprise and Business Unit (BU) project demand, including both planned and unplanned initiatives.
• Deliver Tech Hut / walk-up IT support services.
• Manage PC lifecycle activities including provisioning, refresh, disposal, and asset management tasks.
• Provide local infrastructure support for servers, network equipment, and VOIP systems.
• Deliver on-site Smart Hands support and act as liaison with third-party vendors and internal IT support teams.
• Perform local mobile device administration.
• Support IT procurement processes for hardware and related services.
• Manage access permissions including network share access.
• Ensure local IT security compliance including communications room setup, maintenance, and access control.
• Assist compliance and audit teams with required IT audit activities.
• Provide satellite office IT support, including travel as required.
• Manage and coordinate IT vendors at the site or regional level.
• Hours of support will vary.

Job description

Johnson Controls is seeking a versatile IT support professional to deliver hardware and software assistance across endpoints, printers, tablets, and mobile devices at our Totowa facility. The role focuses on end-to-end incident and service request resolution, plus supporting enterprise and BU projects and initiatives.

You will provide on-site IT support, manage asset lifecycle, assist with security-compliant configurations, liaise with vendors, and contribute to proactive service delivery while