Associate IT Operations Engineer

Johnson Controls, Inc.; Totowa (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits package (401K/m

On the job/cross training

Collaborative team environment

Zero Harm safety policy

Job summary

Johnson Controls is seeking an IT Support professional to deliver a variety of information technology services on-site, including hardware and software support, incident resolution, and project delivery for Enterprise and BU initiatives.

The role involves configuring devices, supporting endpoints, and ensuring security controls, with engagement in procurement and vendor coordination across local sites.

Qualifications

• Provides IT information technology support services including hardware and software support.
• Roles include field IT incident and service request resolution.
• Supports IT procurement, asset management, and vendor coordination.

Responsibilities

• Install, configure, and support hardware (PCs, tablets, mobile devices, printers).
• Provide software installation, configuration, and troubleshooting.
• Perform endpoint vulnerability remediation per security standards.
• Deliver on-site IT support (Field IT) and liaise with vendors.
• Manage PC lifecycle: provisioning, refresh, disposal, asset management.
• Support servers, network equipment, and VOIP systems locally.
• Coordinate IT vendors at site or regional level.

Skills

Hardware support

Software support

Asset management

On-site IT support

Vendor liaison

Access control

Network & VOIP support

Education

None stated

Tools

Johnson Controls Service Management toolset

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycleservicesand an industry-leading field organization, we elevate customer performance, turn goals into real-worldresultsand help move society forward.

What we offer:

• Competitive salary


• Paidvacation/holidays/sicktime


• Comprehensive benefits package including 401K, medical, dental, and vision care


• On the job/cross training opportunities


• Encouraging and collaborative team environment


• Dedication to safety through our Zero Harm policy

Role Summary

Provides a variety of information technology support services including but not limited to connectivity, hardware and software support, and end-to-end Field IT incident and service request resolution. This role also supports the delivery of Enterprise and Business Unit (BU) projects and initiatives.

Core Responsibilities & Expectations

• Install, configure, and support hardware including PCs, tablets, mobile devices, printers, and specialized equipment.


• Provide software installation, configuration, and troubleshooting support.


• Perform endpoint vulnerability remediation in alignment with security standards.


• Support Enterprise and Business Unit (BU) project demand, including both planned and unplanned initiatives.


• Deliver Tech Hut / walk-up IT support services.


• Manage PC lifecycle activities including provisioning, refresh, disposal, and asset management tasks.


• Provide local infrastructure support for servers, network equipment, and VOIP systems.


• Deliver on-site Smart Hands support and act as liaison with third-party vendors and internal IT support teams.


• Perform local mobile device administration.


• Support IT procurement processes for hardware and related services.


• Manage access permissions including network share access.


• Ensure local IT security compliance including communications room setup, maintenance, and access control.


• Assist compliance and audit teams with required IT audit activities.


• Provide satellite office IT support, including travel as required.


• Manage and coordinate IT vendors at the site or regional level.


• Hours of support will vary

Service Delivery Expectations

• Deliver Field IT services in accordance with defined Service Level Targets (SLTs) using the Johnson Controls Service Management toolset


• Demonstrate proactive customer communication, strong service ownership, and a customer-focused mindset.

HIRING SALARY RANGE: $65,000-90,000 (Salary to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This role offers a competitive Bonus plan that will take into account individual, group,and corporate performance. This position includes a competitive benefits package. Theposted salary range reflects the target compensation for this role. However, we recognizethat exceptional candidates may bring unique skills and experiences that exceed the typicalprofile. If you believe your background warrants consideration beyond the stated range, weencourage you to apply. To support an efficient and fair hiring process, we may usetechnology assisted tools, including artificial intelligence (AI), to help identify and evaluatecandidates. All hiring decisions are ultimately made by human reviewers. For details, pleasevisit the About Us tab on the Johnson Controls Careers site athttps://jobs.johnsoncontrols.com/about-us