Field IT End-User Experience Technician

Oldcastle Payroll, Inc. in; Ogden (UT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and disabilityBenefits

Group retirement savings

Wellness programs

Growth opportunities

Job summary

CRH Americas Materials Inc. is seeking an IT End-User Experience Field Technician to provide hands-on and remote support for hardware, software, and network issues, across office and field environments.

This role focuses on troubleshooting, maintaining, and improving user-facing technology, collaborating with IT teams, documenting solutions, and supporting technology initiatives that enhance user satisfaction and productivity. Travel to sites is required.

Qualifications

• Associate's degree in Information Technology or equivalent experience.
• 2+ years of IT support or a similar field technician role.
• Experience supporting Windows OS, Office 365, mobile devices, VPNs, and networking.
• A+, ITIL Foundation, and recent MCP certifications preferred.

Responsibilities

• Deliver desk side and remote technical support for hardware, software, and network issues.
• Troubleshoot and resolve end user technology problems efficiently and professionally.
• Maintain and administer computer systems, mobile devices, and related environments.
• Assist with deployment, configuration, and refresh of user-facing technology assets.
• Support technology initiatives and projects as directed by the IT End User Experience Manager.
• Communicate effectively with users, peers, and management to provide updates and solutions.
• Document solutions, create training guides, and contribute to the knowledge base.
• Assist with asset inventory management and technology lifecycle processes.
• Ensure compliance with IT policies, procedures, and departmental standards.
• Participate in continuous improvement efforts to enhance the end user experience.
• Travel to business sites for support, training, or project delivery as needed.
• Other duties as assigned.

Skills

Analytical skills

Problem-solving

Desktop configuration

Network troubleshooting

Team collaboration

Organizational skills

Self-motivated

Communication of technical info

Education

Associate's degree in IT

2+ years IT support experience

Windows/Office 365/vpn/networking experience

A+, ITIL Foundation, MCP preferred

Job description

CRH Americas Materials Inc. is seeking an IT End-User Experience Field Technician to provide hands-on and remote support for hardware, software, and network issues, across office and field environments.

This role focuses on troubleshooting, maintaining, and improving user-facing technology, collaborating with IT teams, documenting solutions, and supporting technology initiatives that enhance user satisfaction and productivity. Travel to sites is required.