Field IT Network & Infrastructure Engineer (75% Travel)

Amazon Inc.; Florida; On-site; USD 42,000 - 57,000; Full time

Job summary

Amazon.com Services LLC in Florida seeks an IT Support Engineer I to support mission-critical network deployments across fulfillment centers, collaborating with Operations, Engineering, and program teams to ensure reliable and secure operations.

The role emphasizes hands-on troubleshooting, site readiness reviews, and SOP-driven deployment processes, with up to 75% travel during peak periods. A Bachelor's degree and experience with Windows Server and networking support are beneficial.

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of supporting and maintaining a corporate network environment experience

Responsibilities

• Execute network infrastructure installations, configurations, and migrations across fulfillment center environments
• Perform hands-on troubleshooting and resolution of network hardware and connectivity issues
• Support site infrastructure assessments, site walks, and readiness reviews
• Collaborate with cross-functional teams including Operations, Reliability Maintenance Engineering (RME), and regional engineering teams to ensure seamless project execution
• Follow standard operating procedures (SOPs) and contribute to continuous improvement of deployment and migration processes
• Document project progress, site conditions, and technical findings accurately and in a timely manner
• Support the commissioning and decommissioning of network equipment as part of site lifecycle activities
• Participate in change management processes, including MCM creation, review, and execution
• Travel to fulfillment center sites as required to support project timelines and deliverables
• Adhere to all safety protocols and Amazon operational standards while working in warehouse environments

Skills

Windows Server

Networking

Troubleshooting

IT service delivery

Education

Bachelor's degree

Tools

SCCM

Remote access tools

Job description

Amazon.com Services LLC in Florida seeks an IT Support Engineer I to support mission-critical network deployments across fulfillment centers, collaborating with Operations, Engineering, and program teams to ensure reliable and secure operations.

The role emphasizes hands-on troubleshooting, site readiness reviews, and SOP-driven deployment processes, with up to 75% travel during peak periods. A Bachelor's degree and experience with Windows Server and networking support are beneficial.