Field Telecom Technician: Onsite Install & Support Pro

Jobtailor; Saginaw (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

Jobtailor is seeking a telecommunications installation technician to deliver on-site service, install and repair copper and fiber cabling, and support data circuits for customers. You will diagnose and resolve technical issues, test circuits with OTDR, and travel to client sites using a company vehicle.

Ideal candidates have 5+ years in telecom, strong customer service, and the ability to work independently in dynamic field environments. A technical college degree is preferred.

Qualifications

• Five plus years of experience in telecommunications, business installation and service.
• Positive, can-do attitude and customer-focused approach.
• Strong knowledge of Microsoft Office suite.
• Experience working independently in the field and thriving in a dynamic environment.
• Clear and efficient verbal and written communication skills.
• On-call evenings and weekends availability.
• Eligible to work in the United States.

Responsibilities

• Provide an elite customer service experience to all customers.
• De-escalate customer concerns professionally.
• Perform on-site installation and repair of internet, copper and fiber cabling, rack-mounted routers, and demarcation extensions at customer locations.
• Identify, analyze, and resolve technical issues.
• Install cable runs and swap out cards.
• Install data circuits for internet connections.
• Perform installation, repair, configuration, and testing of MACD on Nokia, Infinera, and Ciena equipment.
• Support customer optical, electrical, voice, and data services.
• Test circuits using optical time domain reflectometers (OTDR).
• Travel to customer locations using a company-provided vehicle.

Skills

Customer service experience

Technical issue resolution

Clear communication

Independent field work

On-site installation

Education

Technical college degree preferred

Tools

Nokia equipment

Infinera equipment

Ciena equipment

OTDR testing tools

Rack-mounted routers

Company-provided vehicle

Safety equipment

Job description

Jobtailor is seeking a telecommunications installation technician to deliver on-site service, install and repair copper and fiber cabling, and support data circuits for customers. You will diagnose and resolve technical issues, test circuits with OTDR, and travel to client sites using a company vehicle.

Ideal candidates have 5+ years in telecom, strong customer service, and the ability to work independently in dynamic field environments. A technical college degree is preferred.