Field Engineer

Invention Technology LLC; Strongsville (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading IT solutions provider is seeking a full-time Field Engineer in Strongsville, OH. In this entry-level role, you will perform technical support tasks, including troubleshooting and maintaining IT systems. You'll interact directly with clients to resolve technical issues and implement IT solutions. Ideal candidates will have strong problem-solving skills, exceptional communication abilities, and relevant IT certifications. This role offers an opportunity to work in a dynamic environment and support various clients.

Qualifications

• Expertise in IT system troubleshooting and problem-solving.
• Exceptional communication for client interaction.
• Experience in technical support and field service operations.

Responsibilities

• Perform technical support tasks and onsite troubleshooting.
• Interact with clients to assess and resolve technical issues.
• Provide hands-on support to maintain operational performance.

Skills

Troubleshooting

Communication skills

Field service operations

Project management

Travel willingness

Education

Relevant IT certifications (CompTIA, Cisco, Microsoft)

Job description

Company Description

Invention Technology Limited (ITL) is a globally recognized provider of innovative IT solutions, delivering comprehensive, on-demand, and fully managed IT support services across over 150 countries. Specializing in a wide range of services, including IT outsourcing, consulting, IT security solutions, and 24/7 service desk operations, ITL caters to the evolving needs of businesses worldwide. Our skilled engineers offer fast and efficient support, enabling organizations to enhance security, optimize operations, and drive innovation. With a strong focus on customer satisfaction, ITL delivers scalable and cost-effective services to empower businesses and ensure sustainable growth.

Role Description

This is a full-time, on-site Field Engineer role based in Strongsville, OH. The Field Engineer will be responsible for performing technical support tasks, including onsite troubleshooting and maintaining IT systems, ensuring full operational performance. They will interact directly with clients to assess and resolve technical issues, implement IT solutions, and provide hands‑on support to maintain field service operations and ensure system reliability.

Qualifications

• Strong expertise in troubleshooting and problem‑solving in IT systems
• Exceptional communication skills for interacting with both team members and clients
• Proficiency in field service and technical support operations
• Experience in managing projects and coordinating resources effectively
• Ability to work on‑site and travel to various locations for client support
• Relevant certifications and qualifications in IT systems or related fields (e.g., CompTIA, Cisco, Microsoft)
• Experience in a fast‑paced IT or technical support environment is beneficial

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting