Field IT Engineer: M365, macOS & AI Support

Varsity Technologies, Inc.; Los Angeles, Northern (CA, KY); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

100% Medical/Dental/Vision

Flexible working conditions

Job summary

Varsity Technologies, Inc. in the Los Angeles metro area is seeking a Client Engineer to handle escalations, remote and onsite support, and direct field engagement with clients.

The role blends senior-level remote problem solving with in-person interactions to build relationships and ensure successful deployments. The ideal candidate demonstrates strong communication, travel readiness across the LA area, and the ability to read client needs, manage ambiguity, and collaborate with

Qualifications

• 3 to 5 years of IT support experience in a managed services environment.
• Based in the Los Angeles metro area with reliable transportation.
• Strong hands-on M365 administration incl. Exchange/SharePoint/Teams/Entra ID.
• Advanced macOS support experience and iOS/Apple ecosystem integration.
• Experience troubleshooting networking concepts beyond basics.
• Familiarity with generative AI platforms and prompt techniques.
• Proficiency with RMM and PSA platforms; quick learner of tools.
• Ability to assess remote vs onsite resolution and timelines.

Responsibilities

• Escalation resolution from Specialist I, ownership through root-cause and client communication.
• Triage scope to determine remote or onsite needs and timeline.
• Travel to client sites across the LA metro area for deployments and hands-on work.
• Calibrate communication to managers, executives, or end users as needed.
• Diagnose infrastructure issues including M365, networking, and endpoint management.
• Support AI platforms such as Copilot, Gemini, ChatGPT, and Claude.
• Maintain documentation and client relationships; use PSA/RMM for tracking.
• Work across multi-client environments and identify patterns.

Skills

Client engagement

Communication

M365 administration

macOS support

Networking

AI platforms

Field travel

RMM/PSA tooling

Education

CompTIA Network+

CompTIA Security+

Microsoft 365 Administrator (MS-102)

Tools

RMM platforms

PSA platforms

Job description

Varsity Technologies, Inc. in the Los Angeles metro area is seeking a Client Engineer to handle escalations, remote and onsite support, and direct field engagement with clients.

The role blends senior-level remote problem solving with in-person interactions to build relationships and ensure successful deployments. The ideal candidate demonstrates strong communication, travel readiness across the LA area, and the ability to read client needs, manage ambiguity, and collaborate with