Senior Client Engineer — Field & Remote Support

Varsity Technologies; Portland (OR); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working conditions

100% Medical/Dental/Vision

Job summary

Varsity, a Treeline company, seeks a Client Engineer to handle escalations across remote and onsite client environments. The role blends senior remote support with in-person client engagement, travel to client sites in the city metro, and clear communication with executives and end users.

This position emphasizes strong people skills, independent judgment, and reliable transportation, while supporting M365, macOS, networking, and AI platform work.

Qualifications

• Experience in IT support with escalated or complex issues in a managed services context.
• Based in Portland or New York metro area with a valid driver’s license and reliable transport.
• Hands-on M365 administration including Exchange, SharePoint, Teams and Entra ID/AAD.
• Advanced macOS support and iOS/Cloud integration experience.
• Networking troubleshooting: DNS, DHCP, VPN, firewall concepts.
• Familiarity with generative AI platforms and prompt techniques.
• Proficient with RMM and PSA platforms; quick learner of new tooling.
• Ability to assess remote vs onsite needs and plan accordingly.
• Strong communication across users, managers, and executives.

Responsibilities

• Escalation Resolution: own escalations from intake to root-cause resolution.
• Onsite Field Support: travel to client sites to deploy tech and resolve issues.
• Audience Awareness: tailor communication to executives or end users.
• Infrastructure Troubleshooting: handle M365, networking, and device management at scale.
• M365 Administration: manage Exchange, SharePoint, Teams, Entra ID policies and permissions.
• macOS Support: deep macOS troubleshooting and deployment tasks.
• Networking: diagnose DNS/DHCP/VPN/firewall issues and coordinate with vendors.
• AI Platform Support: assist users with Copilot, Gemini, ChatGPT, Claude.
• Client Communication: set expectations and document resolutions clearly.
• Tooling: use PSA/RMM for ticketing, reporting, and records.
• Documentation: create reusable docs for resolutions and patterns.

Skills

Client engagement

Communication

Escalation handling

Remote and onsite support

Team collaboration

Tools

M365 Administration

Exchange/SharePoint/Teams

Entra ID/AAD

MDM tools

Apple Business Manager

RMM/PSA platforms

Job description

Varsity, a Treeline company, seeks a Client Engineer to handle escalations across remote and onsite client environments. The role blends senior remote support with in-person client engagement, travel to client sites in the city metro, and clear communication with executives and end users.

This position emphasizes strong people skills, independent judgment, and reliable transportation, while supporting M365, macOS, networking, and AI platform work.