IT Jr. Engineer - Support Technician

lumosfiber; Daleville (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Lumos is seeking a full-time IT Jr. Engineer - Support Technician to serve as the go-to problem solver for teams across locations. You will provide hands-on and remote support for PCs, printers, phones, and peripherals, manage proprietary systems, and guide the Helpdesk team.

The role involves rotating on-call duty, account management, training, and involvement in IT aspects of new projects and moves. Strong networking, .NET experience, and Microsoft Office skills are required.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• 2+ years working as an IT Technician or in a similar technical support role.
• Proficiency in Microsoft networking and familiarity with Cisco networking.
• Experience working in a .NET environment.
• Strong knowledge of Microsoft Office applications.
• Logical hardware and software troubleshooting abilities.
• Proficiency in IP phone systems, iOS and Android devices.
• LAN/WAN troubleshooting skills.
• Certifications include MCP in Windows 11, CompTIA A+ and CompTIA Network+.

Responsibilities

• Provide on-site technical support, including resolving tickets and installing equipment.
• Deliver PCs and equipment to remote locations, with travel and potential overnight stays.
• Build or rebuild PCs, install hardware/software, and add peripherals.
• Install and configure hardware/software and provide basic end-user training.
• Respond to support calls and tickets, troubleshoot, and escalate when needed.
• Collaborate with software/hardware manufacturers to resolve issues.
• Coordinate with repair vendors for equipment servicing and replacement.
• Provide technical guidance and field leadership to PC Technicians.
• Maintain and manage user accounts across internal and external systems; handle password resets and security.
• Oversee day-to-day IT operations outside the Data Center and support for IT equipment.

Skills

Microsoft networking

Cisco networking

.NET environment

Microsoft Office

IP phone systems

iOS and Android devices

LAN/WAN troubleshooting

Customer service

Education

High school diploma or equivalent

Associates degree preferred

Job description

Lumos is now hiring a full-time IT Jr. Engineer - Support Technician who will be the go-to problem solver for our teams across all locations. In this dynamic role, you'll provide both hands-on and remote technical support for PCs, printers, phones, and peripherals, as well as manage proprietary systems in Engineering, Telecom, and Corporate Security. You'll serve as the first point of contact for technical issues, assess priority and ownership, resolve tickets, and elevate when needed-while offering Tier 2 expertise and guidance to our Helpdesk team.

This position plays a vital role in keeping our operations running smoothly at all times, including participating in a rotating on-call schedule to address critical after-hours issues. You'll also manage user accounts, maintain documentation, provide application training, and support IT aspects of new projects, facility moves, and equipment setups. From installing edge network devices to mentoring teammates, you'll help ensure Lumos stays connected and productive every day of the year.

Why Lumos:

Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.

Here, you'll find more than a job, you'll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what's next.

What You'll Do:

• Provide on-site technical support, including resolving tickets, installing equipment, and relocating existing hardware to meet department or management needs.
• Deliver new PCs and equipment to remote locations, which may require long-distance travel or occasional overnight stays.
• Build or rebuild PCs, install new hardware or software, and add functionality through peripherals, test new equipment for compatibility with standard company systems.
• Install and configure hardware/software and provide basic end-user training on new tools.
• Respond to support calls and tickets, troubleshoot and resolve issues, or escalade to the appropriate department or vendor.
• Collaborate with software/hardware manufacturers to resolve compatibility or performance issues.
• Coordinate with repair vendors for equipment servicing and replacement; work with non-ITS teams to resolve proprietary or non-standard system issues.
• Provide technical guidance and field leadership to PC Technicians, assisting with complex problem resolution.
• Maintain and manage user accounts across internal and external systems, including password resets, rights management, and account security.
• Enforce security policies, investigate violations, and coordinate with Human Resources on policy-related matters when required.
• Oversee day-to-day operations and support for all IT equipment outside the Data Center, ensuring service levels for callback and resolution times are met.
• Manage project timelines, ensuring completion within allotted deadlines; make policy decisions and exceptions with management approval.
• Control system access, monitor inventory, and handle escalations or service complaints in the absence of management.

What You'll Bring:

• High school diploma or equivalent required; Associates degree preferred.
• 2+ years working as an IT Technician or in a similar technical support role.
• Proficiency in Microsoft networking and familiarity with Cisco networking.
• Experience working in a .NET environment.
• Strong knowledge of Microsoft Office applications.
• Logical hardware and software troubleshooting abilities.
• Proficiency in IP phone systems, iOS and Android devices.
• LAN/WAN troubleshooting skills.

Preferred Certifications:

• Microsoft Certified Professional (MCP) in Windows 11
• CompTIA A+ Certification
• CompTIA Network+ Certification

What Makes You a Great Fit:

Strong customer service orientation with the ability to build positive relationships across teams.

Basic project management skills, including task prioritization and meeting deadlines.

Self-motivated and able to work effectively with minimal supervision.

Physical Requirements:

• Regular use of computers, phones, and standard IT equipment.
• The ability to move and transport equipment weighing up to 50 lbs.
• Frequent standing, walking, bending, and reaching during equipment installation or servicing.
• Travel to Lumos locations as needed, including occasional overnight stays.
• Work in office, field, and construction site environments in various weather conditions.
• Continuous use of vision, hearing, speech, and reasoning to perform job duties.

Benefits & Perks:

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.