Executive IT Support Specialist

United States Digital Space LLC; Palo Alto (CA); On-site; USD 105,000 - 130,000; Full time

Benefits offered by this job

Comprehensive medical, vision, and dental coverage

401(k) retirement plan

Paid parental leave

Paid vacation and holidays

Short and long-term disability insurance

Job summary

United States Digital Space LLC in Palo Alto is seeking an Executive IT Support Specialist to deliver top-tier support to our executive team. You will ensure that all IT solutions are state-of-the-art and continuously operational. The ideal candidate must possess strong communication skills and a proactive approach to problem-solving.

This role requires a minimum of three years in IT support and one year specifically in executive support. A college degree in computer science or engineering is preferred, along with familiarity with major operating systems and video conferencing tools.

Competitive compensation includes salary and comprehensive benefits package, alongside potential stock options and bonuses.

Qualifications

• 3+ years of experience in enterprise IT support.
• 1+ years of experience in executive IT support.
• Proven experience with various operating systems.

Responsibilities

• Provide high-level customer support with a focus on ownership.
• Work closely with IT and Security teams for executive solutions.
• Design and support technologies used by the executive team.
• Manage schedules and provide after-hours support when necessary.

Skills

Excellent oral and written communication skills

Self-directed and motivated

Ability to troubleshoot IT issues

General computer technology skills

Education

Bachelor’s degree in computer science or engineering

Tools

Windows

OS X

iOS

Android

Microsoft Active Directory

Microsoft Exchange Server

Microsoft Outlook

WebEx

Skype

Zoom

Job description

the company was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today the company is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Executive IT Support Specialist

the company is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. This person must have excellent listening skills and is required to have excellent oral and written communication skills. As a motivated technologist, this person must understand current technologies and must be continuously exploring and experimenting with new technologies.

Responsibilities

• Provide high-level customer support with a focus on ownership and follow-through with every interaction
• Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the executive team
• Design, document, deploy, and support a wide range of technologies used by the executive team
• Manage schedules and provide after-hours and weekend support when necessary

Basic Qualifications

• 3+ years of experience in enterprise IT support
• 1+ years of experience in executive IT support
• Experience with Windows, OS X, iOS, and Android operating systems

Preferred Skills and Experience

• Bachelor’s degree in computer science or engineering
• Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Lync/Office Communicator
• Experience with WebEx, Skype, Zoom, and other video conferencing technologies
• Strong general computer technology skills
• Demonstrated knowledge in both wired and wireless network technologies
• Due to the high visibility of this position, excellent written, verbal, and phone communications skills
• Knowledge of emerging technologies (latest and greatest hardware/software)
• Experience working with and supporting an executive client group
• Ability to prioritize executive support issues above all else
• Ability to make independent judgment calls to resolve urgent and critical matters
• Ability to provide lightning-speed response to all executive support requests
• Can-do attitude, defaulting to “yes, we will figure out a way”
• Desire to not rest until problems are solved
• Ability to proactively test for possible failure scenarios and consider edge cases

Additional Requirements

• Willing to work extended hours and weekends when needed
• Ability to lift 30 lbs. unassisted

Compensation and Benefits

Pay range:

Executive IT Support Specialist: $105,000.00 - $130,000.00 per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at the company. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

ITAR Requirements

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

the company is an Equal Opportunity Employer; employment with the company is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of the company’s Affirminative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [e-mail].