IT End-User Experience Field Technician

Oldcastle Payroll, Inc. in; Thornville (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base pay

Medical, dental and disabilityBenefits

Group retirement savings program

Health and wellness programs

Inclusive culture and growth

Job summary

CRH Americas Materials is seeking an IT End User Experience Field Technician to provide hands-on and remote support, maintaining user-facing technology across office and field environments.

You will troubleshoot hardware/software and collaborate with IT teams to improve user satisfaction, deploy assets, and document solutions. Travel to sites is required, with on-call readiness as needed.

Qualifications

• Associate's degree in Information Technology or equivalent experience.
• 2+ years of IT support or field technician experience.
• Experience supporting Windows operating systems, Office 365, mobile devices, VPNs, and networking.
• A+, ITIL Foundation, and recent MCP certifications preferred.

Responsibilities

• Deliver desk side and remote technical support for hardware, software, and network issues.
• Troubleshoot and resolve end user technology problems efficiently and professionally.
• Maintain and administer computer systems, mobile devices, and related environments.
• Assist with deployment, configuration, and refresh of user-facing technology assets.
• Support technology initiatives and projects as directed by the IT End User Experience Manager.
• Communicate effectively with users, peers, and management to provide updates and solutions.
• Document solutions, create training guides, and contribute to the knowledge base.
• Assist with asset inventory management and technology lifecycle processes.
• Ensure compliance with IT policies, procedures, and departmental standards.
• Participate in continuous improvement efforts to enhance the end user experience.
• Travel to business sites for support, training, or project delivery as needed.
• Other duties as assigned.

Skills

Problem solving

Analytical thinking

Desktop troubleshooting

Networking

Office 365

Mobile devices

VPNs

Documentation

Customer focus

Team collaboration

Time management

On-call travel

User training

Education

Associate's degree in Information Technology

2+ years IT support experience

Experience with Windows OS, Office 365, mobile devices, VPNs

A+, ITIL Foundation, MCP preferred

Job description

IT End-User Experience Field Technician (Finance)

Job ID: 527635

CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces.

Position Overview

The IT End User Experience Field Technician (IT EUx FT) is responsible for enhancing the satisfaction of the end user by providing hands-on and remote technical support, ensuring a seamless and productive technology experience. This role focuses on troubleshooting, maintaining, and improving user-facing technology in both office and field environments. The technician collaborates closely with the IT EUx Manager & IT EUx Client Technology Specialist other IT teams to resolve issues, implement process improvements, and support technology initiatives that enhance user satisfaction and productivity.

Key Responsibilities (Essential Duties and Functions)

• Deliver desk side and remote technical support for hardware, software, and network issues.
• Troubleshoot and resolve end user technology problems efficiently and professionally.
• Maintain and administer computer systems, mobile devices, and related environments.
• Assist with deployment, configuration, and refresh of user-facing technology assets.
• Support technology initiatives and projects as directed by the IT End User Experience Manager.
• Communicate effectively with users, peers, and management to provide updates and solutions.
• Document solutions, create training guides, and contribute to the knowledge base.
• Assist with asset inventory management and technology lifecycle processes.
• Ensure compliance with IT policies, procedures, and departmental standards.
• Participate in continuous improvement efforts to enhance the end user experience.
• Travel to business sites for support, training, or project delivery as needed.
• Other duties as assigned.

Qualifications

Education/Experience

• Associate's degree in Information Technology or equivalent experience.
• 2+ years of experience in IT support or a similar field technician role.
• Experience supporting Windows operating systems, Office 365, mobile devices, VPNs, and networking
• A+, ITIL Foundation, and recent MCP certifications preferred.

Skills and Competencies

• Strong analytical and problem-solving skills.
• Proficient in desktop, network, and application configuration, troubleshooting, and installation.
• Eager to learn new technologies and maintain industry standards.
• Ability to identify customer needs, gather information, and resolve problems.
• Effective working individually, in teams, and with virtual teams.
• Good organizational skills and ability to prioritize tasks.
• Highly motivated and able to work with minimal supervision.
• Ability to present technical information in user-friendly language

Work Requirements

• Ability to safely lift 5-30 pounds regularly, up to 50 pounds occasionally.
• Willingness to travel to field sites as needed.
• Available for on-call work or outside normal hours for critical incidents or project deliverables.
• Ability to work in office, industrial, and field environments, including use of personal protective equipment.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; and extreme cold and/or heat. The noise level in the work environment is usually quiet to moderate.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

CRH Americas Materials Inc. is an Affimative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.