IT Field Technician

Pacific Office Automation; Carrollton (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Advancement and growth into leadership roles

Medical/Dental/Vision/Life insurance

Matched 401k

PTO, vacation, sick leave

FSA/HSA programs

Job summary

A leading technology dealer in Texas is seeking an IT Field Technician to troubleshoot and resolve network connectivity issues. The role involves communication with customers and collaboration with sales and technical teams. Ideal candidates will have problem-solving skills, strong communication abilities, and a willingness to learn. This position offers growth opportunities and a supportive team-oriented environment.

Qualifications

• Some computer knowledge mixed with willingness and capability to learn.
• Natural problem-solving ability combined with a passion for customer service.
• Knowledge or hands-on experience providing technical support to Windows 10, server versions, MAC OS, and other mainstream applications preferred.

Responsibilities

• Troubleshoot and diagnose customer network connectivity.
• Communicate with customers to gather troubleshooting information.
• Work closely with sales and remote technicians.

Skills

Problem-solving ability

Excellent written communication

Excellent oral communication

Knowledge of networking protocols

Ability to learn quickly

Education

Associate's degree

Network+ certification

A+ certification

Microsoft MD-100 certification

Microsoft MD-101 certification

Job description

Pacific Office Automation is the largest independently‑owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in eleven western states with over 40 years of success in office equipment and technology sales/service.

Position

IT Field Technician – Dallas, TX

We are looking for experienced technicians but are willing to train the right person for entry‑level roles.

Essential Job Duties

• Troubleshoot and diagnose customer network connectivity with desktops, laptops, servers, firewalls, switches, and wireless access points.
• Communicate with customers via phone, email, and other channels to gather information for troubleshooting.
• Work closely with sales representatives, customers, and remote technicians to resolve network‑related problems.
• Be a part of a fun, growing, and dynamic department focused on providing the highest level of customer success.

Qualifications

• Some computer knowledge mixed with willingness and capability to learn.
• Natural problem‑solving ability combined with a passion for customer service.
• Excellent written and oral communication skills.
• Ability to work in a fast‑paced environment.
• Associate’s degree preferred, but not required.
• VOIP technology experience a plus.
• Knowledge of networking protocols and concepts (VPN, routing, ports, TCP/IP, network analysis tools) preferred.
• Network+, A+, Microsoft MD-100, Microsoft MD-101 certifications are a plus.
• Knowledge or hands‑on experience providing technical support to Windows 10, server versions, MAC OS, and other mainstream applications preferred.

Benefits

• Advancement and growth into leadership roles.
• Team‑player environment.
• Medical/Dental/Vision/Life insurance plans.
• Matched 401k.
• PTO, vacation, sick leave.
• FSA/HSA programs.

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.