Field IT & CCTV Technician

Winco Foods; Helena (MT); On-site; USD 42,000 - 64,000; Full time

Job summary

WinCo Foods seeks an IT/ CCTV and physical security technician to provide on-site and remote support across stores. You will install and maintain in-store tech, PCs, thin clients, and security systems, diagnosing issues to keep equipment running smoothly.

You will collaborate with store management, vendors, and IT teams to set up CCTV, access control, and network devices, while documenting processes and maintaining spare parts inventory. Some travel and on-call duties may apply.

Qualifications

• Associates degree in an IT related field or equivalent education, training and/or experience.
• General knowledge of operating systems, computers, networks and CCTV hardware and software.
• Strong analytical and problem solving abilities.
• Excellent verbal, written and interpersonal communication skills.
• Manual dexterity to operate hand and power tools and other equipment.
• Ability to prioritize and work well under pressure.
• Demonstrates initiative and self-direction.

Responsibilities

• Provide friendly, world‑class customer service to internal and external customers by phone, email, and in person.
• Isolate, diagnose and repair technology related equipment with end users.
• Install, configure, test, maintain and troubleshoot workstations, thin clients, network equipment, PCs, printers, phones, cash terminals, wireless devices, access control devices and CCTV/ security hardware.
• Understand data cabling, low voltage electrical, analog and IP based video cabling; troubleshoot cabling issues.
• Coordinate with third‑party support and equipment vendors; manage documentation for new processes.

Skills

Operating systems

Networking

CCTV hardware

CCTV software

Customer service

Analytical skills

Communication

Ticketing system

Vendor coordination

Education

Associates degree in IT-related field

Tools

Ticketing system

Job description

WinCo Foods seeks an IT/ CCTV and physical security technician to provide on-site and remote support across stores. You will install and maintain in-store tech, PCs, thin clients, and security systems, diagnosing issues to keep equipment running smoothly.

You will collaborate with store management, vendors, and IT teams to set up CCTV, access control, and network devices, while documenting processes and maintaining spare parts inventory. Some travel and on-call duties may apply.