Senior CCTV & Access Control Field Technician

Vision Technologies; Glen Burnie (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Vision Technologies is looking for a Security Field Service Technician to diagnose, repair, and maintain CCTV and Access Control systems across client sites in the United States. You will provide guidance to junior technicians, ensure high service quality, and maintain detailed service records.

Ideal candidates have hands-on experience with IP cameras, card readers, door hardware, and low-voltage electronics, and can collaborate with IT teams. Willingness to travel daily is required.

Qualifications

• Diagnose and repair CCTV and access control systems using advanced diagnostic tools.
• Perform routine maintenance on security equipment to ensure optimal performance.
• Communicate effectively with customers to understand needs and provide progress updates.

Responsibilities

• Diagnose and Repair: Identify and resolve issues in mechanical and electrical systems.
• Maintenance: Perform routine and preventive maintenance on equipment.
• Technical Expertise: Address complex service issues with advanced knowledge.
• Customer Service: Maintain high levels of customer satisfaction during service calls.
• Training and Mentorship: Mentor junior technicians to improve skills and service quality.
• Documentation: Record service performed, parts used, and interactions with customers.
• Inventory Management: Monitor and manage parts and supplies for service tasks.
• Emergency Response: Respond promptly to urgent service calls.

Skills

System troubleshooting

CCTV systems

Access control systems

Networking fundamentals

Low-voltage electrical knowledge

Education

Job description

Vision Technologies is looking for a Security Field Service Technician to diagnose, repair, and maintain CCTV and Access Control systems across client sites in the United States. You will provide guidance to junior technicians, ensure high service quality, and maintain detailed service records.

Ideal candidates have hands-on experience with IP cameras, card readers, door hardware, and low-voltage electronics, and can collaborate with IT teams. Willingness to travel daily is required.