Field IT & AV Technician: Install, Service & Support

cb20, Inc; City of Albany, Northern (NY, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

cb20, Inc. in Albany, NY, is seeking a Field Services Technician to install and maintain laptops, desktops, thin clients, monitors, and peripherals.

You will record inventory and asset data, update work orders, and serve as the liaison between cb20 and customers, ensuring accurate data collection and timely service delivery.

The role requires a valid driver’s license, a 40-hour workweek, and flexibility to meet customer needs. cb20, Inc. delivers trusted IT and AV services across the region.

Qualifications

• AAS degree in computer science or equivalent combination of education and experience.
• 2+ years’ experience in field services support and related IT tasks.
• Experience with PC systems, peripherals, and cabling is preferred.
• A valid driver’s license is required.

Responsibilities

• Install new laptops, desktops, thin clients, monitors and peripherals.
• Remove surplus equipment and transport to designated locations.
• Data collection and asset recording for each installation.
• Update and submit work orders, expense reports, and timesheets.
• Serve as liaison between cb20 team and customers.
• Perform basic hardware assembly, maintenance and repair.

Skills

Field services

Customer service

Communication

Inventory management

Education

AAS degree in computer science

Tools

PC hardware

Network cabling

Asset management software

Job description

cb20, Inc. in Albany, NY, is seeking a Field Services Technician to install and maintain laptops, desktops, thin clients, monitors, and peripherals.

You will record inventory and asset data, update work orders, and serve as the liaison between cb20 and customers, ensuring accurate data collection and timely service delivery.

The role requires a valid driver’s license, a 40-hour workweek, and flexibility to meet customer needs. cb20, Inc. delivers trusted IT and AV services across the region.