Senior AV Field Engineer

Socket.dev; New York (NY); On-site; USD 85,000 - 115,000; Full time

Job summary

cb20 in the Capital Region is seeking an experienced AV Configuration Specialist to install, configure, and troubleshoot complex AV systems in lab and field environments. You will rack, verify wiring, troubleshoot, and document results while supporting client training and ensuring successful commissioning of projects for major brands like Crestron, Biamp, Extron and QSC.

You will collaborate with engineering and field teams, develop configuration policies, mentor juniors, and ensure robust

Qualifications

• Minimum of 5 years in AV Installation, Commissioning and Service.
• CTS/CTS-I and CQT preferred.
• Experience with conferencing platforms: Teams, Zoom, WebEx.
• Proficient with Crestron, Biamp, Extron and QSC.
• Strong networking skills and trouble-shooting abilities.

Responsibilities

• Execute configuration tasks in lab and field.
• Rack fabrication of AV systems.
• Verify wiring connectivity and terminations.
• Analyze and resolve configuration issues.
• Support loading and testing of control programs and DSP builds.
• Configure major AV brands.
• Provide end-user training on software interfaces.
• Develop and maintain configuration procedures.
• Mentor junior specialists.

Skills

AV Installation

Commissioning

Networking

Documentation

End-user training

Troubleshooting

Project coordination

Education

AVIXA CTS/CTS-I and CQT preferred

Tools

Crestron

Biamp

Extron

QSC

Microsoft Teams

Zoom

WebEx

Job description

cb20 is the Capital Region’s solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.

You will specialize in the configuring, readying, and troubleshooting of software/network-based audio-visual product solutions. A fundamental understanding of audio-visual principles, functionality, and terminology is required to be successful.

Responsibilities and Duties:

• Execute assigned configuration tasks within deadlines both in the configuration lab and the field
• Rack fabrication of AV systems in the configuration lab
• Verify systems integration wiring connectivity and terminations in the lab
• Analyze and resolve configuration issues in a timely manner
• Provide support in loading, testing, and documenting results of pre-built customized control programs, touch panel files, and DSP builds
• Configuration of major brands of collaborative solutions such as Neat, Logitech, Polycom, Cisco
• Verify systems installation wiring connectivity and terminations in the field
• Complete final product configuration, testing, and commissioning of system solutions utilizing Field Commissioning Reports
• Perform end-user training on specific software applications and interfaces requiring client interaction
• Configuration of manufacturer applications, interfaces, and products based on system/client requirements
• Assist in system solutions analysis, design, development, and testing activities as needed
• Develop and maintain configuration policies and procedures
• Review and recommend changes to existing configuration processes
• Provide technical guidance to junior specialists in their assigned job duties

Required Skills:

• At least 5 years of experience in AV Installation, Commissioning and Service
• AVIXA CTS/CTS-I and CQT preferred
• Experience with Microsoft Teams, Zoom, and WebEx as Conferencing Platforms
• Good working knowledge and ability to troubleshoot of Crestron, BIAMP, Extron and QSC
• Experience with AV industry software platforms. Any direct programming experience is a plus
• Strong Networking skills. Any specific certifications or training is a plus
• Proven experience in commercial AV installations including projectors, projection screens, video displays, video walls, cabling, rigging, and rack wiring
• Use of hand tools and aerial lifts including but not limited to; crimp and compression tools, Hilti or Hilti/type charge loaded tools, RJ45 crimpers, Dsub and soldering skills required
• Experience with Audio tuning, equalization and DSP Programming
• Organized, proactive and good communication skills