Field Inventory & Vending Solutions Specialist

MSC Industrial Direct Co.,Inc.; Detroit (MI); Hybrid; USD 32,000 - 34,000; Full time

Job summary

MSC Industrial Supply Co. in Detroit, MI seeks a Solutions Service Specialist to manage inventory at customer sites, perform put-away, scanning, replenishment of VMI and vending solutions, and maintain solution equipment.

You will collaborate with sales and business development to drive customer retention and incremental revenue, applying Lean (6S) practices for site effectiveness and ensuring high service levels.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft 365 and general computer literacy.
• Ability to work independently with minimal supervision.
• Strong critical thinking and problem-solving skills.
• Excellent time management and organizational abilities.

Responsibilities

• Maintain appropriate stock levels (min/max) to meet customer demand.
• Receive, unpack, and put away products at all solution points of use.
• Perform basic repairs and maintenance on solution equipment to company standards.
• Use routing software to log and track daily account activities.
• Build and maintain strong relationships with customer contacts to ensure solution retention.
• Promote MSC loyalty through solution support and CARE program execution (Clean, Arrange, Relationships, Exceeded Expectations).
• Maintain 6S standards in all solution areas.
• Adhere to safety and compliance protocols.
• Stay current on MSC inventory management solutions through ongoing training.
• Maintain high customer satisfaction ratings.
• Log time using MSC-approved tools.
• Travel as required (80%+).

Skills

Customer service

Communication

Microsoft 365

Independent work

Critical thinking

Time management

Inventory management

Education

High School Diploma or equivalent

Job description

MSC Industrial Supply Co. in Detroit, MI seeks a Solutions Service Specialist to manage inventory at customer sites, perform put-away, scanning, replenishment of VMI and vending solutions, and maintain solution equipment.

You will collaborate with sales and business development to drive customer retention and incremental revenue, applying Lean (6S) practices for site effectiveness and ensuring high service levels.