Commercial Installation Supervisor – Dock & Door

JJS Group; Charlotte (NC); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Base salary $75,000–$85,000

Profit sharing

401(k) plan

Medical, dental, and prescription

Life insurance and disability

PTO 2 weeks + 5 sick days + 9 holidays

Employee Assistance Program

Tuition reimbursement

Employee discount on products

Weekdays schedule; no weekends; no on‑

on-call duty

Job summary

JJS Group is seeking a Commercial Field Installation Supervisor for its Charlotte branch. You will lead the installation and service teams handling commercial doors, loading dock equipment, and related systems, ensuring high standards and on-time completion of projects.

The role is office-based in Charlotte with autonomy and no on-site foreman duties. You will manage crews, coordinate with sales, monitor safety, training, and performance while owning project outcomes from close to completion.

Qualifications

• Hands-on experience with commercial sectional/overhead doors, loading dock equipment, or both.
• Proven experience leading field, service, or installation teams.
• Servant-leader style: direct when needed, not autocratic, clear communicator.
• Strong ownership: responsible for team success and outcomes.
• Business sense: understands a P&L and key metrics.
• Comfort with basic computer tools (email, spreadsheets, reporting systems).
• Valid driver’s license and clean driving record.
• Ability to pass a background check and drug screen.
• Ability to stand for long periods and lift up to 50 lbs.

Responsibilities

• Lead, support, and develop the commercial team, including hiring and performance reviews.
• Plan, schedule, and prioritize installation and service work; adjust as needed.
• Coordinate with sales on current and new projects.
• Communicate with customers; act as escalation point for issues.
• Review job photos to verify work meets spec and is complete.
• Visit job sites to check quality and safety, and support crews.
• Lead regular safety briefings.
• Ensure crews have tools, equipment, and vehicles; oversee fleet maintenance.
• Track performance and financial results using company systems.
• Coordinate emergency coverage with on-call technician (not on-call yourself).

Skills

Leadership

Project management

Communication

Equipment knowledge

Safety awareness

Tools

Email

Spreadsheets

Reporting systems

Job description

We are partnering with a nationally recognized manufacturer and distributor of door systems to hire a Commercial Field Installation Supervisor for its Charlotte branch. The company combines manufacturing, distribution, and corporate-owned sales and service locations, serving homeowners, builders, and commercial customers across North and South Carolina.

About the Role

You’ll lead the branch’s commercial installation and service team. The work covers commercial overhead doors, loading dock equipment, and dock shelters and seals. The team is currently 8 experienced technicians, growing to 10, with a dedicated office administrator. They work in crews of a lead tech and a helper, and each lead runs their own jobs.

The commercial division handles 20–30 jobs a month. Work ranges from one-hour service calls to seven-figure installations that run for several months. Sales closes the work, and you own everything from close to completion.

This is an office-based leadership role with a fair amount of autonomy. You won’t be a foreman on every job site. Your job is to make sure your crews have what they need, hold the standard, and own the results.

What You’ll Do

• Lead, support, and develop the commercial team, including hiring, training, performance reviews, and resolving issues
• Plan, schedule, and prioritize installation and service work, and adjust quickly when conditions change
• Coordinate with sales on the status of current and newly sold projects
• Communicate with customers and on-site contacts, and act as the escalation point for job issues
• Review job photos in company software to confirm work meets spec, and verify jobs are fully complete before closeout
• Visit job sites to check quality, support crews, and run safety inspections
• Lead regular safety briefings
• Make sure crews have the tools, equipment, and vehicles they need, and oversee fleet maintenance
• Track performance and financial results using company systems and reports
• Coordinate emergency coverage with the on-call technician. You’re not on call yourself, but you are reachable when your team needs you

What We’re Looking For

• Required: hands-on experience with commercial sectional/overhead doors, loading dock equipment, or both. You don’t need to be a master tech, but you do need a working understanding of the equipment.
• Proven experience leading field, service, or installation teams
• A servant-leader style: direct when needed, never autocratic, and a clear, consistent communicator
• Strong ownership: your team’s success is your responsibility, and you hold yourself accountable for results
• Business sense: you understand a P&L and the metrics that drive it
• Comfort with basic computer tools such as email, spreadsheets, and reporting systems (training on company systems is provided)
• Valid driver’s license and clean driving record
• Ability to pass a background check and drug screen
• Ability to stand for long periods in non-climate-controlled environments and to lift up to 50 lbs

Experienced lead technicians who are ready to step into their first supervisory role are encouraged to apply.

What’s Offered

• $75,000–$85,000 base salary, based on experience
• Eligible for quarterly profit sharing paid into your 401(k), based on company performance
• 401(k) with a company contribution
• Medical, dental, and prescription coverage, with HSA and FSA options
• Basic life insurance, plus short- and long-term disability
• 2 weeks PTO refreshing each year in January, 5 sick days, and 9 paid holidays, including two days each at Thanksgiving and Christmas
• Fully company-paid Employee Assistance Program
• Tuition reimbursement for approved courses
• Employee discount on company products
• Monday–Friday schedule with no weekends, and no on-call duty

JJS Group (and our clients) is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on job-related qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.