Installation Supervisor

Overhead Door; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Overhead Door in Charlotte, NC seeks a Service Supervisor to direct and coordinate field installations, customer service and fleet issues, partnering with the General Manager to ensure quality of installation and product. You will supervise employees in the Commercial Install/Service Department and oversee hiring, training and performance evaluation.

The role requires strong leadership, problem solving and communication skills, with responsibilities including safety briefings, project status

Qualifications

• Working knowledge and proficiency with MS Word, Excel, Lotus Notes.
• Familiarity with AS400 and JD Edwards preferred.
• Minimum of 2 to 3 years in operations management, outside sales or accounting.
• Excellent written and verbal communication skills, self motivated, self starter, sense of urgency, personable, extroverted personality and well organized.
• Strong leadership and business metrics management skills.
• Strong relationship building skills.
• A motivated individual with the ability to analyze problems and provide solutions. Possess the ability to multi-task and the willingness to give assistance in warehouse operations.
• Must have valid DL.

Responsibilities

• Analyzes specifications and capacity data and performs mathematical calculations to determine the most effective process, tools, and human resource requirements.
• Identifies and executes solution on quality control issues.
• Maintains the fleet maintenance; inspects issued tools and equipment.
• Conduct weekly safety briefings with field employees.
• Confers with department supervisors and sales personnel to determine status of existing and newly sold projects.
• Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.
• Trains new installers.
• Direct involvement on difficult installations.
• Maintains quality in the field for all Commercial Installers and Service.
• Passes vital product information to field employees.
• Compiles and updates a weekly logbook outlining all current projects as well as scheduled Builder meetings or training sessions.
• Daily review of completed Sales Orders: identify back charges, compare work completed to piece-rate schedule to report payroll totals, make note of product issues seen on a recurring basis.

Skills

MS Word

Excel

Lotus Notes

Education

College degree in Sales, Marketing or Business preferred

Tools

AS400

JD Edwards

Job description

Position Function

The Service Supervisor directs and coordinates field installations, customer service and fleet issues. This position will partner with General Manager to insure quality of installation and product and directly supervises employees in the Commercial Install/ Service Department. This role is responsible for the overall direction, coordination, and evaluation of these units. The position carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Role and Responsibilities

• Analyzes specifications and capacity data and performs mathematical calculations to determine the most effective process, tools, and human resource requirements.
• Identifies and executes solution on quality control issues.
• Maintains the fleet maintenance; inspects issued tools and equipment.
• Conduct weekly safety briefings with field employees.
• Confers with department supervisors and sales personnel to determine status of existing and newly sold projects.
• Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.
• Trains new installers.
• Direct involvement on difficult installations.
• Maintains quality in the field for all Commercial Installers and Service.
• Passes vital product information to field employees.
• Compiles and updates a weekly logbook outlining all current projects as well as scheduled Builder meetings or training sessions.
• Daily review of completed Sales Orders: identify back charges, compare work completed to piece-rate schedule to report payroll totals, make note of product issues seen on a recurring basis.

Qualifications

• Working knowledge and proficiency with MS Word, Excel, Lotus Notes.
• Familiarity with AS400 and JD Edwards preferred.
• Minimum of 2 to 3 years in operations management, outside sales or accounting.
• Excellent written and verbal communication skills, self motivated, self starter, sense of urgency, personable, extroverted personality and well organized.
• Strong leadership and business metrics management skills.
• Strong relationship building skills.
• A motivated individual with the ability to analyze problems and provide solutions. Possess the ability to multi-task and the willingness to give assistance in warehouse operations.
• Must have valid DL.

Education

College degree in Sales, Marketing or Business preferred, but not mandatory.

Physical / Work Environment Requirements

• Ability to stand for long periods of time in a non-climate controlled environment.
• Ability to lift up to 50 pounds.