Field Installations & Court Liaison Specialist

Recovery Monitoring Solutions Corporation; Parkside (MS); Sur place; USD 40 000 - 50 000; Plein temps

Résumé du poste

Recovery Monitoring Solutions Corporation is seeking a field technician to service and manage participant monitoring installations in the designated area. You will liaise with courts and agencies, provide local support and training, and ensure equipment is functioning properly.

The role requires effective customer service, device installation/deactivation, and documentation in the monitoring system. A valid driver’s license and a good MVR are required.

Qualifications

• Minimum one year of experience in criminal justice or customer service.
• Must have a good driving record and an up-to-date driver's license.

Responsabilités

• Provide prompt customer service to participants and supervising officers.
• Install and deactivate devices at monitored locations (office or jail).
• Process calls with company personnel, referring agencies, and clients to troubleshoot equipment.
• Schedule follow-up appointments with courts and agencies in the area.
• Document information electronically in the monitoring system database.
• Maintain cleanliness of inactive equipment and perform device maintenance.

Connaissances

Customer service

Communication

Outils

Monitoring system database

Description du poste

Recovery Monitoring Solutions Corporation is seeking a field technician to service and manage participant monitoring installations in the designated area. You will liaise with courts and agencies, provide local support and training, and ensure equipment is functioning properly.

The role requires effective customer service, device installation/deactivation, and documentation in the monitoring system. A valid driver’s license and a good MVR are required.