Field Installations & Court Liaison Technician

Recovery Monitoring Solutions; Jackson (MS); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Recovery Monitoring Solutions is seeking a Field Technician to service and manage field installations of participants in the Jackson, MS area. You will act as a liaison with courts and agencies, provide local support and training to area officials, and ensure prompt customer service.

The role includes installing and deactivating devices, troubleshooting equipment, and documenting information in the monitoring system. A valid driver’s license and clean MVR are required.

Qualifications

• One year of experience in criminal justice or customer service preferred.
• Must have a good MVR and an up to date driver’s license.

Responsabilités

• Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.
• Install (office or jail) and deactivate technology devices on monitored participants.
• Document all pertinent information electronically in monitoring system database.
• Maintain cleanliness of inactive equipment.
• Review participant fee accounts and process payments.

Connaissances

Customer service

Criminal justice knowledge

Description du poste

Recovery Monitoring Solutions is seeking a Field Technician to service and manage field installations of participants in the Jackson, MS area. You will act as a liaison with courts and agencies, provide local support and training to area officials, and ensure prompt customer service.

The role includes installing and deactivating devices, troubleshooting equipment, and documenting information in the monitoring system. A valid driver’s license and clean MVR are required.