Field Installation Technician - Home Broadband & Customer Support

I3 Broadband Llc; Cape Girardeau (MO); On-site; USD 26,000 - 30,000; Full time

Job summary

i3 Broadband is seeking an Installation and Support Technician to perform on-site installations and service changes in Cape Girardeau, MO. You will work with customers in homes, install outlets, and ensure proper service delivery while upholding FCC rules and company policies.

The role emphasizes hands-on technical work, problem solving, and clear communication for a positive customer experience. Overtime and some night work may be required as part of i3 standards.

Qualifications

• No prior experience required; hands-on interest or aptitude favored.
• Customer service-oriented with ability to explain options clearly.
• Ability to work independently and as part of a team; safety-conscious.

Responsibilities

• Install and service changes, including new connections and outlets.
• Explain FCC rules and company policies to customers.
• Operate tools and equipment; read signal levels and blueprints.
• Maintain logs and paperwork; ensure vehicle upkeep and safety.
• Generate additional revenue through information about options and promotions.

Skills

Customer service

Problem solving

Teamwork

Technical aptitude

Communication skills

Tools

VOM/DMM

Field strength meter

CATV tools

Blueprints reading

Job description

i3 Broadband is seeking an Installation and Support Technician to perform on-site installations and service changes in Cape Girardeau, MO. You will work with customers in homes, install outlets, and ensure proper service delivery while upholding FCC rules and company policies.

The role emphasizes hands-on technical work, problem solving, and clear communication for a positive customer experience. Overtime and some night work may be required as part of i3 standards.