Broadband Fiber Technician

ON TRAC COMMUNICATIONS; Cape Girardeau (MO); On-site; USD 27,552 - 46,838; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid Time Off

Life and AD&D insurance

Teladoc services

Job summary

ON TRAC COMMUNICATIONS is seeking a full-time Broadband Installation Technician in Cape Girardeau, MO. The role involves installing and troubleshooting telecommunication services in customer homes. We offer competitive wages and comprehensive benefits, along with paid training. Candidates should possess a high school diploma and strong communication skills.

This position requires working in various environments and being able to lift materials up to 75 lbs. We encourage applicants looking to develop their skills in a fast-paced and supportive working environment.

Qualifications

• 1+ year of previous broadband installation experience preferred.
• Current valid driver’s license required.
• Ability to work some evenings and/or weekends preferred.

Responsibilities

• Install telecommunication services in customers’ homes and offices.
• Test and troubleshoot equipment for proper functioning.
• Thoroughly educate customers on the services before leaving.

Skills

Strong computer, network, and electronics skills

Excellent communication skills

Strong customer service orientation

Analytical and problem-solving skills

Education

High school diploma or equivalent

Tools

Tablets

Job description

Job Details

Position Type: Full Time
Job Location: Circle Fiber - Cape Girardeau, MO 63701
Salary Range: $20.00 - $34.00 hourly
Job Category: Telecommunications

Company Description

On Trac Communications is a privately held company that provides end‑to‑end labor solutions for the Fiber Broadband Industry. We provide design and engineering services, aerial and underground construction, in‑home fulfillment installations and 24/7 service and maintenance. Our client coverage area is nationwide, and we partner with municipalities, cooperatives, cities, and private ISPs. We emphasize quality, urgency, image, customer experience, and safety through local community partnerships.

We are currently hiring full‑time technicians with competitive wages and benefits. No experience is required—paid training will be provided. Technicians have the opportunity to advance and further develop their skills and careers.

Position Overview

The Broadband Installation Technician connects telecommunication services in customers’ homes and offices. The role tests and troubleshoots equipment to ensure televisions, computers, and wireless devices are connected, while maintaining organized cables and cords. The technician is on time, communicates proactively, is prepared for the task at hand, and provides respectful, patient explanations of the services installed to ensure a best‑in‑class customer experience. The position reports to the Project Manager.

Essential Duties & Responsibilities

• Install telecommunication services in customers’ homes and offices; test and troubleshoot equipment and connections to ensure proper functioning.
• Thoroughly and patiently provide education to customers on the services installed and answer all customer questions before leaving the premises.
• Arrive on time for scheduled appointments, and proactively communicate with customers to advise when you will arrive and confirm their presence.
• Utilize test equipment to ensure signal strength and connection quality.
• Process work orders before heading out, ensuring all necessary equipment and tools are available.
• Review work orders and performed work prior to leaving the premises to ensure quality and completeness.
• Clean and maintain the interior and exterior of company vehicles; report any performance or maintenance issues to the Manager and Fleet Director.
• Adhere to driving and safety laws and company policies at all times.
• Perform other projects or duties as assigned.

Qualifications

• High school diploma or equivalent required.
• 1+ year of previous broadband installation experience preferred.
• Strong computer, network, and electronics skills; ability to use tablet applications.
• Excellent communication skills; ability to convey technical information clearly and professionally to a diverse audience.
• Strong customer service orientation.
• Positive, solutions‑oriented attitude with strong analytical, problem‑solving skills; ability to organize and prioritize tasks in a fast‑paced environment while maintaining meticulous attention to detail.
• Current valid driver’s license; ability to remain insurable under the vehicle liability policy.
• Background investigation and Controlled Dangerous Substance (CDS) and alcohol testing required.
• Ability to work some evenings and/or weekends preferred.

Physical Requirements

• Prolonged periods of sitting, standing, operating, and working with technical equipment and tools.
• Ability to drive a vehicle for extended periods.
• Must be able to work in non‑climate‑controlled environments and inclement weather.
• Ability to use hand tools, identify wire size/color, and accurately use measuring devices.
• Ability to complete tasks requiring fine manipulation with small components and wires.
• Ability to provide oral information and detailed instructions to clients and team members accurately.
• Ability to hear, understand, and distinguish speech and other sounds.
• Ability to see and work with small objects (<20 inches) and to see persons or objects peripherally and at a distance of 20 feet or more.
• Must be able to perform physical activities that require considerable and sustained use of arms, legs, and entire body, such as climbing, lifting, balancing, walking, stooping, sitting, standing, reaching, lifting/handling materials up to 75 lbs, pushing/pulling, and safely negotiating elevated work and small spaces; must be able to wear required PPE.

Benefits

On Trac Communications, LLC offers competitive benefits including medical, dental, vision, life, AD&D insurance, Teladoc, Paid Time Off, and more.

Equal Employment Opportunity

All candidates interested in employment with On Trac Communications, LLC must be legally authorized to work in the United States. On Trac Communications, LLC does not offer sponsorships for current or future employment visas (e.g., H‑B1). On Trac Communications, LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.