Field Implementation Manager, Cardiac Tech

Heartflow; Louisville (KY); On-site; USD 100,000 - 120,000; Full time

Job summary

Heartflow is a medical technology company advancing diagnosis and management of coronary artery disease with AI-driven Heartflow FFRCT Analysis. We are seeking an Implementation Manager to lead the integration of our technology into customer accounts and serve as the technical lifeline for rapid issue resolution in the field.

This field-based role requires strong project management, excellent communication, and the ability to train end users and commercial teams on Heartflow products and CT data

Qualifications

• BS, MS, or other relevant education in engineering or sciences.
• 3+ years of experience in a technical or clinical field with advanced degree, or 5+ years of equivalent work experience.
• Project/program management experience required
• Extensive experience with EPIC and/or similar EMR systems required
• Clinical/medical background preferred
• Prior experience working in digital health, healthcare, or a regulated environment preferred

Responsibilities

• Lead Heartflow’s implementation process for integrating our technology into new customer accounts.
• Manage implementation projects for new products or features to the commercial team and customers.
• Provide end-user and commercial team training on Heartflow products and CT data requirements to customers in accordance with specific training plans.
• Provide clinically‑ relevant and technical information and solutions in response to inquiries regarding use of HF technologies.
• Document and track customer feedback, training, complaints, and resolutions in Heartflow’s Customer Relationship Management system and help improve knowledge base for customer issues.
• Proactively manage and maintain an accurate implementation project funnel, including tracking progress, identifying risks, and providing reliable projections for activation timelines to leadership and the commercial team.
• Understand issues, questions, and challenges of our customers and commercial team and help design and develop solutions, data insights, and tools to support commercial growth.
• Effectively lead customer teams, maintain focus on established project goals, ensure strict adherence to the project plan, and mitigate scope creep that may compromise implementation progress.
• Manage End‑to‑End Workflow Build by coordinating internal and customer teams to map, document, and validate current processes (orders, scheduling, reading, billing), ensuring high customer adoption of Heartflow products.
• Ensuring all Go‑Live criteria are fully met and signed off on by both teams, providing critical support during and post activation

Skills

Public speaking

Customer focus

Problem solving

Hospital operations

Communication skills

Leadership

Project management

EPIC EMR

Digital health

Salesforce

Cardiology experience

Education

Engineering or sciences degree

Tools

EPIC EMR

Salesforce

Job description

Heartflow is a medical technology company advancing diagnosis and management of coronary artery disease with AI-driven Heartflow FFRCT Analysis. We are seeking an Implementation Manager to lead the integration of our technology into customer accounts and serve as the technical lifeline for rapid issue resolution in the field.

This field-based role requires strong project management, excellent communication, and the ability to train end users and commercial teams on Heartflow products and CT data