Field Implementation Lead — AI Cardiac Tech

Heartflow; Minneapolis (MN); On-site; USD 100,000 - 120,000; Full time

Job summary

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease with AI‑driven, non‑invasive tests. The Implementation Manager will lead integration of Heartflow technology into customer accounts and be the technical lifeline for rapid resolution of field issues and ensuring customer satisfaction.

The role is field-based with up to 50% travel, requiring strong project management, clinical/technical communication, and experience with EMR systems such as

Qualifications

• BS, MS, or other relevant education in engineering or sciences.
• 3+ years of experience in a technical or clinical field with advanced degree, or 5+ years of equivalent work experience.
• Project/program management experience required.
• Extensive experience with EPIC and/or similar EMR systems required.
• Clinical/medical background preferred.

Responsibilities

• Lead implementation process for integrating Heartflow technology into new customer accounts.
• Manage implementation projects for new products or features to the commercial team and customers.
• Provide end-user and commercial team training on Heartflow products and CT data requirements to customers in accordance with training plans.
• Provide clinically‑relevant and technical information and solutions in response to inquiries regarding Heartflow technologies.
• Document and track customer feedback, training, complaints, and resolutions in Heartflow’s CRM and help improve knowledge base.
• Proactively manage and maintain an accurate implementation project funnel with risk tracking and activation timelines.
• Understand issues and help design solutions, data insights, and tools to support commercial growth.
• Effectively lead customer teams and ensure adherence to the project plan.
• Manage End‑to‑End Workflow Build by coordinating internal and customer teams to map, document, and validate processes.

Skills

Customer-focused

Problem solving

Communication skills

Project management

Healthcare IT

EMR systems

Hospital operations

Education

BS in engineering or sciences

MS in engineering or sciences

Tools

EPIC EMR

Salesforce

PACS

Job description

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease with AI‑driven, non‑invasive tests. The Implementation Manager will lead integration of Heartflow technology into customer accounts and be the technical lifeline for rapid resolution of field issues and ensuring customer satisfaction.

The role is field-based with up to 50% travel, requiring strong project management, clinical/technical communication, and experience with EMR systems such as