Cardiology Tech Implementation Lead

Heartflowinc; Minneapolis (MN); On-site; USD 100,000 - 120,000; Full time

Job summary

Heartflow is seeking an Implementation Manager to lead the integration of our AI-driven cardiac technologies into customer accounts and act as the technical lifeline for rapid issue resolution. The role sits on the Customer Success team and requires field-based work with up to 50% travel.

You will manage projects, train end users and commercial teams, and coordinate internal and customer teams to map and optimize Go-Live processes.

Qualifications

• BS/MS in engineering or sciences required.
• 3+ years of experience in a technical or clinical field with advanced degree, or 5+ years of equivalent work experience.
• Project/program management experience required.
• Extensive experience with EPIC and/or similar EMR systems required.
• Clinical/medical background preferred.
• Prior experience in digital health, healthcare, or a regulated environment preferred.

Responsibilities

• Lead Heartflow’s implementation process for integrating our technology into new customer accounts.
• Manage implementation projects for new products or features to the commercial team and customers.
• Provide end-user and commercial team training on Heartflow products and CT data requirements to customers in accordance with specific training plans.
• Provide clinically-relevant and technical information and solutions in response to inquiries regarding use of Heartflow technologies.
• Document and track customer feedback, training, complaints, and resolutions in Heartflow’s CRM system and help improve knowledge base for customer issues.
• Proactively manage and maintain an accurate implementation project funnel, including tracking progress, identifying risks, and providing reliable projections for activation timelines to leadership and the commercial team.
• Understand issues, questions, and challenges of our customers and commercial team and help design and develop solutions, data insights, and tools to support commercial growth.
• Effectively lead customer teams, maintain focus on project goals, and mitigate scope creep that may compromise implementation progress.
• Manage End-to-End Workflow Build by coordinating internal and customer teams to map, document, and validate current processes, ensuring high product adoption.
• Ensure all Go-Live criteria are met and signed off, providing critical support during and after activation.

Skills

Public speaking

Communication skills

Problem solving

Project management

Healthcare IT

Leadership

Stakeholder management

Education

BS/MS in engineering or sciences

Tools

EPIC EMR

Salesforce CRM

Job description

Heartflow is seeking an Implementation Manager to lead the integration of our AI-driven cardiac technologies into customer accounts and act as the technical lifeline for rapid issue resolution. The role sits on the Customer Success team and requires field-based work with up to 50% travel.

You will manage projects, train end users and commercial teams, and coordinate internal and customer teams to map and optimize Go-Live processes.