Senior Implementation Lead, AI Cardiology Solutions

Heartflow; Cincinnati (OH); On-site; USD 100,000 - 120,000; Full time

Job summary

Heartflow seeks an Implementation Manager to lead the integration of our AI-driven cardiac analysis technology into customer accounts. You will act as the technical lifeline, ensuring rapid issue resolution and high customer satisfaction while coordinating cross‑functional teams across field deployments.

You’ll manage end-to-end implementations, provide training on Heartflow products and CT data requirements, and deliver data-driven insights to support commercial growth.

Qualifications

• BS, MS, or other relevant education in engineering or sciences.
• 3+ years of experience in a technical or clinical field with advanced degree, or 5+ years of equivalent work experience.
• Project/program management experience required.
• Extensive experience with EPIC and/or similar EMR systems required.

Responsibilities

• Lead Heartflow’s implementation process for integrating our technology into new customer accounts.
• Manage implementation projects for new products or features to the commercial team and customers.
• Provide end-user and commercial team training on Heartflow products and CT data requirements to customers in accordance with specific training plans.
• Provide clinically-relevant and technical information and solutions in response to inquiries regarding use of HF technologies.
• Document and track customer feedback, training, complaints, and resolutions in Heartflow’s Customer Relationship Management system and help improve knowledge base for customer issues.
• Proactively manage and maintain an accurate implementation project funnel, including tracking progress, identifying risks, and providing reliable projections for activation timelines to leadership and the commercial team.
• Understand issues, questions, and challenges of our customers and commercial team and help design and develop solutions, data insights, and tools to support commercial growth.
• Effectively lead customer teams, maintain focus on established project goals, ensure strict adherence to the project plan, and mitigate scope creep that may compromise implementation progress.
• Manage End-to-End Workflow Build by coordinating internal and customer teams to map, document, and validate current processes (orders, scheduling, reading, billing), ensuring high customer adoption of Heartflow products.
• Ensuring all Go-Live criteria are fully met and signed off on by both teams, providing critical support during and post activation

Skills

Customer-focused

Problem solving

Communication skills

Project management

Leadership / delegation

Adaptability

Attention to detail

Education

BS/MS in engineering or sciences

Tools

Salesforce

EPIC EMR

HIPAA knowledge

PACS/CVIS

Job description

Heartflow seeks an Implementation Manager to lead the integration of our AI-driven cardiac analysis technology into customer accounts. You will act as the technical lifeline, ensuring rapid issue resolution and high customer satisfaction while coordinating cross‑functional teams across field deployments.

You’ll manage end-to-end implementations, provide training on Heartflow products and CT data requirements, and deliver data-driven insights to support commercial growth.