Field Implementation Manager

Rehrig Pacific Company; Pleasant Prairie (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Rehrig Pacific Company seeks a skilled implementation professional to lead in-field deployments of Vision technology, from planning through go-live. You will coordinate site readiness, install activities, and customer scheduling to ensure safe, efficient field execution and minimal disruptions.

You will also deliver role-based training, drive early adoption, and manage post-go-live support, while capturing feedback to help improve product and processes.

Qualifications

• Bachelor's degree preferred or equivalent experience in engineering, development, or technical sales.
• Demonstrated project/implementation management experience in customer-facing environments.
• Strong analytical, communication, and facilitation skills; able to lead trainings for diverse groups.
• Technical aptitude with RFID, GPS, barcode, and mobile/web applications; comfortable with databases.

Responsibilities

• Execute successful customer deployments of Vision technology solutions, owning in-field delivery of implementation plans and go-lives.
• Coordinate site readiness, installation activities, and customer scheduling to minimize disruption and ensure safety.
• Deliver role-based training and enablement to drive early adoption and post-go-live stabilization.
• Capture customer feedback and coordinate with cross-functional teams to drive improvements.
• Create and maintain implementation tools and documentation to improve repeatability and quality.

Skills

Project management

Analytical thinking

Communication

Facilitation

Training delivery

Independent work

Education

Bachelor's degree (preferred) or equivalent

Tools

RFID

GPS

Barcode

Mobile/Web applications

Databases

Job description

JOB REQUIREMENTS: Duties and Responsibilties of Job: Purpose of Role The

purpose of this role is to execute successful customer deployments of Rehrig Pacifics Vision technology solutions by owning the in-field delivery of implementation plans, installation readiness, and end-user enablement. This role is accountable for driving on-time, high-quality go-lives and for enabling customer adoption through training, change enablement, and post-deployment check-ins within the defined implementation scope. The role partners closely with Sales, Solutions Engineering, Technical Support, Category, and Development to ensure deployments reflect product intent and customer requirementswhile using structured escalation to resolve risks that could impact customer Experience. Areas Of Accountabilities Implementation Planning & Field Execution Execute implementation plans for Vision software and hardware that deliver a complete go-live aligned to contracted scope, timeline, and customer readiness. Coordinate site readiness, installation activities, and customer scheduling to ensure safe, efficient field execution and minimal disruption to customer operations. Identify and elevate deployment risks (technical, operational, timeline, stakeholder) to the appropriate owner (Sales, Technical Support, Solutions Engineering, or Product) to prevent customer impact. Customer Enablement & Adoption (Within Implementation Scope) Deliver role-based training and enablement that equips customer users and leaders to use Vision effectively at go-live and through initial stabilization. Drive early adoption by reinforcing standard workflows, addressing usage barriers, and completing defined post-go-live check-ins. Transition customers to the appropriate ongoing support pathway after stabilization (Support Services / Technical Support), ensuring clear hand-offs and documented customer context. Customer Feedback Capture & Internal Coordination Capture and synthesize customer feedback and field learnings into clear recommendations for improvements (process, training, documentation, product defects) and route to the correct team. Collaborate with cross-functional partners (Technical Support, Solutions Engineering, Sales, Category, Development) to ensure consistent delivery standards and customer communication. Operational Discipline & Documentation Create, maintain, and improve implementation tools and documentation (questionnaires, checklists, internal guides, training materials) to improve repeatability and quality. Maintain accurate implementation plans, task completion, and customer status updates in standard planning tools (e.g., Team Planner) to support forecasting and resource planning. Produce customer-facing self-service content (e.g., product overviews, how-to materials) as part of improving adoption and reducing avoidable support needs. Knowledge, Skills, and Experience Bachelors Degree Preferred, Or Equivalent Relevant Work Experience In Engineering, development, or technical sales. Demonstrated project/implementation management experience in customer-facing environments. Strong analytical, communication, and facilitation skills; comfortable leading training for groups with varied backgrounds. Technical aptitude with RFID, GPS, barcode, mobile/web applications, and databases. Ability to work independently while meeting shared delivery commitments and escalating issues appropriately. May require lifting/moving product and hardware (pallets, crates, RFID hardware) during installation activities. Willingness to travel by airplane approximately 50% of the time. Why Rehrig Pacific? Rehrig Pacific is a leading manufacturer of integrated sustainable solutions for the supply chain and environmental waste industries with a diverse customer list of industry lead