Field Hospital Customer Advocate: Growth & Service

ImageFIRST; Manchester (NH); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

401k (match)

Paid Time Off Package

Tuition Reimbursement

Weekly pay

Hospital Indemnity Insurance

Job summary

ImageFIRST is seeking a Hospital Customer Advocate in Manchester, NH. This field-based, customer-facing role focuses on building strong relationships to drive retention and growth through proactive service.

You will manage inventory, educate customers on linen standards, and partner with hospital teams to optimize product spend while delivering cost-effective solutions. The position offers a Monday–Friday schedule, competitive pay ($72k-$80k) with annual bonus potential and benefits, plus a

Qualifications

• Minimum 5 years of sales or customer service experience.
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• Ability to lift 25 pounds on a frequent basis.
• Bachelor's degree or equivalent work experience.
• Valid Driver’s License.

Responsibilities

• Support Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, community, customers and patients
• Customer Service Identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
• Inventory Management conduct inventories, inspect utilization of digital inventory tools, recover product, recommend changes based on utilization
• Customer Education Linen awareness, sharps, quality, hygienically clean standards, attending EVS/linen tech huddles, rounding
• Technology Utilize tools to communicate with customer contacts, log activities, and to make data-based recommendations benefitting the customer and ImageFIRST
• Sales Increase account revenue by partnering with the Director of Hospital Sales to identify new business opportunities within existing customer accounts Paperwork work order preparation and follow-up, invoice accuracy, credits, collection requirements

Skills

Customer service

Sales

DOT medical certification

Driver’s license

Education

Bachelor's degree or equivalent work experience

Tools

Computer applications

Job description

ImageFIRST is seeking a Hospital Customer Advocate in Manchester, NH. This field-based, customer-facing role focuses on building strong relationships to drive retention and growth through proactive service.

You will manage inventory, educate customers on linen standards, and partner with hospital teams to optimize product spend while delivering cost-effective solutions. The position offers a Monday–Friday schedule, competitive pay ($72k-$80k) with annual bonus potential and benefits, plus a