Customer Advocate - Hospital

ImageFIRST Healthcare Laundry Specialists; Phoenix (AZ); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Weekly pay

Medical

Dental

Vision

Pet Insurance

Legal Insurance

Hospital Indemnity Insurance

401k (match)

Paid Time Off

Paid Parental Leave

Tuition Reimbursement

Referral Program

Great company culture

Collaborative team environment

Job summary

ImageFIRST Healthcare Laundry Specialists in Phoenix seeks a Hospital Customer Advocate to drive retention and growth of hospital linen programs. This field-based role builds strong customer relationships, promoting hygienic standards and cost-effective solutions.

You will manage inventories, educate on linen services, and collaborate with sales to identify opportunities within existing accounts while ensuring accurate paperwork and timely invoicing. Benefits included.

Qualifications

• Minimum 5 years of sales or customer service experience.
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• Ability to lift 25 pounds on a frequent basis.
• Proficiency with computer applications and technology.
• Bachelor's degree or equivalent work experience; valid Driver’s License.

Responsibilities

• Promote values and positively impact associates, community, customers and patients.
• Identify and resolve customer concerns, ensure customer satisfaction with products and services, develop positive relationships with principal customer contacts, and maximize contract term.
• Conduct inventories, inspect utilization of digital inventory tools, recover product, recommend changes based on utilization.
• Linen awareness, hygiene standards, EVS/linen tech huddles, rounding and customer education.
• Utilize tools to communicate with customer contacts, log activities, and to make data-based recommendations benefitting the customer and ImageFIRST.
• Pricing, codes, quantities, availability, and product application with hospital clients.
• Paperwork: work order preparation and follow-up, invoice accuracy, credits, collection requirements.

Skills

Sales experience

Customer service

DOT medical certification

Computer skills

Education

Bachelor's degree or equivalent

Job description

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

This is a field-based, customer facing, service-oriented position requiring the associate to establish, maintain and build strong customer relationships through proactive service strategies. The role drives customer retention, inventory control, product spend, and profitable growth. The Hospital Customer Advocate is the face of ImageFIRST for hospital customers and is their cost-effective solution for greater patient satisfaction.

RESPONSIBILITIES:

• Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, community, customers and patients


• Customer Service: Identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term


• Inventory Management: conduct inventories, inspect utilization of digital inventory tools, recover product, recommend changes based on utilization


• Customer Education: Linen awareness, sharps, quality, hygienically clean standards, attending EVS/linen tech huddles, rounding


• Technology: Utilize tools to communicate with customer contacts, log activities, and to make data-based recommendations benefitting the customer and ImageFIRST


• Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application


• Sales: Increase account revenue by partnering with the Director of Hospital Sales to identify new business opportunities within existing customer accountsPaperwork: work order preparation and follow-up, invoice accuracy, credits, collection requirements

MINIMUM QUALIFICATIONS:

• Minimum 5 years of sales or customer service experience


• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.


• Ability to lift 25 pounds on a frequent basis


• Proficiency with computer applications and technologyBachelor's degree or equivalent work experienceValid Driver’s License

Company Values & Benefits

Required Competencies:

• Be Respectful: Value all we come in contact with


• Be Remarkable: Create a positive moment with every interaction


• Be Safe: Keep ourselves and those around us safe


• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Weekly pay


• Medical, Dental, Vision


• Pet, Legal, and Hospital Indemnity Insurance


• 401k (match)


• Paid Time Off Package


• Paid Parental Leave


• Tuition Reimbursement


• Referral Program


• Great company culture


• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, anddiversityof our associates.