Customer Advocate - Hospital

ImageFIRST; Manchester (NH); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

401k (match)

Paid Time Off Package

Tuition Reimbursement

Weekly pay

Hospital Indemnity Insurance

Job summary

ImageFIRST is seeking a Hospital Customer Advocate in Manchester, NH. This field-based, customer-facing role focuses on building strong relationships to drive retention and growth through proactive service.

You will manage inventory, educate customers on linen standards, and partner with hospital teams to optimize product spend while delivering cost-effective solutions. The position offers a Monday–Friday schedule, competitive pay ($72k-$80k) with annual bonus potential and benefits, plus a

Qualifications

• Minimum 5 years of sales or customer service experience.
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• Ability to lift 25 pounds on a frequent basis.
• Bachelor's degree or equivalent work experience.
• Valid Driver’s License.

Responsibilities

• Support Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, community, customers and patients
• Customer Service Identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
• Inventory Management conduct inventories, inspect utilization of digital inventory tools, recover product, recommend changes based on utilization
• Customer Education Linen awareness, sharps, quality, hygienically clean standards, attending EVS/linen tech huddles, rounding
• Technology Utilize tools to communicate with customer contacts, log activities, and to make data-based recommendations benefitting the customer and ImageFIRST
• Sales Increase account revenue by partnering with the Director of Hospital Sales to identify new business opportunities within existing customer accounts Paperwork work order preparation and follow-up, invoice accuracy, credits, collection requirements

Skills

Customer service

Sales

DOT medical certification

Driver’s license

Education

Bachelor's degree or equivalent work experience

Tools

Computer applications

Job description

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page https//www.imagefirst.com/company/

Schedule

Monday to Friday, 800am to 430pm

Pay range $72,000 - $80,000 per year + Annual Bonus Opportunity

This is a field-based, customer facing, service-oriented position requiring the associate to establish, maintain and build strong customer relationships through proactive service strategies. The role drives customer retention, inventory control, product spend, and profitable growth. The Hospital Customer Advocate is the face of ImageFIRST for hospital customers and is
their cost-effective solution for greater patient satisfaction.

RESPONSIBILITIES

• Support Promote our values and the ImageFIRST way to build the company by positively
  impacting the lives of our associates, community, customers and patients
• Customer Service Identify and resolve customer concerns, ensure customer satisfaction
  with company products and services, develop positive relationships with principal
  customer contacts, maintain enthusiastic and professional attitude and maximize
  customer contract term
• Inventory Management conduct inventories, inspect utilization of digital inventory tools,
  recover product, recommend changes based on utilization
• Customer Education Linen awareness, sharps, quality, hygienically clean standards,
  attending EVS/linen tech huddles, rounding
• Technology Utilize tools to communicate with customer contacts, log activities, and to
  make data-based recommendations benefitting the customer and ImageFIRST
• Sales Increase account revenue by partnering with the Director of Hospital Sales to identify
  new business opportunities within existing customer accounts
  Paperwork work order preparation and follow-up, invoice accuracy, credits, collection
  requirements

MINIMUM QUALIFICATIONS

• Minimum 5 years of sales or customer service experience
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• Ability to lift 25 pounds on a frequent basis
• Proficiency with computer applications and technology
  Bachelor's degree or equivalent work experience
  Valid Driver’s License
• Be Respectful Value all we come in contact with
• Be Remarkable Create a positive moment with every interaction
• Be Safe Keep ourselves and those around us safe
• Be Honest Be guided by truthfulness in all we do
• Weekly pay
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, anddiversityof our associates.