Field & Helpdesk Engineer II

Special Order Systems, Inc.; Loomis, Northern (CA, KY); Hybrid; USD 45,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Paid Time Off

Hybrid Remote Work

Job summary

TEAMSOS (Special Order Systems, Inc.) is seeking a dedicated Support Center Engineer II to join our hybrid helpdesk and field services team in Loomis, CA. You will be the first point of contact, handling Tier 1 support via phone and email, managing tickets, and ensuring timely resolutions.

The role requires nationwide travel up to 20%, on-call duty, and deployment at public safety sites. You will install and support network gear, respond to dispatches, coordinate with vendors, and maintain

Qualifications

• Minimum five years of helpdesk experience or equivalent degree.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication skills.
• Experience with network routing and switching is required.
• Experience installing network hardware and desktop systems.
• Ability to manage support tickets and follow escalation procedures.

Responsibilities

• Serve as the first point of contact for helpdesk calls and emails.
• Create and manage tickets to resolution.
• Provide phone and remote support to clients and escalate as needed.
• Provide proactive updates and maintain SLAs.
• Travel nationwide to client sites and support field deployments.
• Coordinate onsite dispatches with engineers and managers.

Skills

Helpdesk experience

Network routing

Desktop support

Customer service

Travel ability

Education

High school diploma or equivalent

Tools

PRTG

Datto

Monitoring platforms

Job description

TEAMSOS (Special Order Systems, Inc.) is seeking a dedicated Support Center Engineer II to join our hybrid helpdesk and field services team in Loomis, CA. You will be the first point of contact, handling Tier 1 support via phone and email, managing tickets, and ensuring timely resolutions.

The role requires nationwide travel up to 20%, on-call duty, and deployment at public safety sites. You will install and support network gear, respond to dispatches, coordinate with vendors, and maintain