Field Healthcare Account Manager – Travel & Growth

MedWiz of Mass LLC; Foxborough (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

MedWiz of Mass LLC in Massachusetts is seeking an Account Manager to manage relationships with facilities, ensure service delivery, and drive business growth. You will be the primary contact for clients, coordinating with healthcare providers to optimize medication management and patient care.

This field role requires daily local travel and occasional overnight travel. Dependable transportation is necessary.

Qualifications

• Certified pharmacy tech (or willing to become certified).
• Minimum of 1 year of experience in account management.
• Long term care pharmacy experience preferably.
• Ability to handle escalated issues with diplomacy and professionalism.
• Intermediate computer proficiency with pharmacy software (EMAR, Medbank, Frameworks).

Responsibilities

• Develop and maintain strong relationships with key decision-makers at facilities, liaising between facility leadership and pharmacy.
• Serve as the main point of contact for assigned accounts, understanding needs and coordinating with facility and pharmacy to provide quality care.
• Provide support and guidance to facilities regarding medication therapy and compliance with clinical services and pharmacy operations.
• Address client inquiries, concerns, and issues promptly and effectively.
• Identify opportunities for expanding services and introducing new products to meet client needs.
• Conduct training sessions and educational programs for facility staff on startups and requested by customers; training on facility and pharmacy systems required.
• Provide monthly onsite visits and reporting to the facility as part of ongoing customer success and improvement.
• Ensure compliance with all relevant laws, regulations, and industry standards.
• Collaborate with internal pharmacy teams to ensure seamless coordination of services for clients.

Skills

Account management

Education

Certified Pharmacy Technician or willing to become certified

Tools

EMAR

Medbank

Frameworks

Job description

MedWiz of Mass LLC in Massachusetts is seeking an Account Manager to manage relationships with facilities, ensure service delivery, and drive business growth. You will be the primary contact for clients, coordinating with healthcare providers to optimize medication management and patient care.

This field role requires daily local travel and occasional overnight travel. Dependable transportation is necessary.