Territory Account Manager – Field-Based Healthcare Tech

MEDStreamline, Inc.; Sumter (SC); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer Paid Life Insurance

401(k) + Employer Match

Paid Time Off

Paid Company Holidays

Company-Provided Technology and Equip.

Job summary

MedStreamline, Inc. is seeking an organized Account Manager to support facility partners across a territory in the United States.

This role requires regular travel, in-field visits, and training of facility staff to maximize equipment utilization and customer satisfaction. You will serve as the primary liaison, build strong relationships with nursing staff and facility leadership, and collaborate with multiple internal teams to ensure seamless service delivery.

Qualifications

• Experience in account management, customer success, field service, technical support, operations, facility operations, or a related role.
• Strong troubleshooting, critical thinking, and problem-solving abilities.
• Excellent interpersonal, communication, and relationship-building skills, with the ability to interact effectively with CNAs, nurses, Directors of Nursing, facility administrators, and other stakeholders.
• Strong organizational and time-management skills with the ability to manage multiple facilities, competing priorities, and deadlines.
• Self-starter with the ability to work independently while contributing as an effective member of a team.
• Flexible and adaptable, with the ability to adjust schedules and priorities based on business and customer needs.
• Strong customer service orientation with a focus on customer satisfaction, retention, and long-term relationship management.
• Ability to remain calm and professional under pressure while effectively managing urgent issues and competing priorities.
• Tech-savvy with proficiency in Google Workspace and other business technology platforms.
• Valid driver's license, reliable transportation, and current vehicle insurance.
• Ability and willingness to travel extensively throughout an assigned territory, including overnight travel as needed.
• Authorization to work in the United States.

Responsibilities

• Serve as the primary liaison between assigned facilities and MedStreamline, ensuring exceptional customer support and satisfaction.
• Build and maintain strong relationships with facility leadership, nursing staff, CNAs, and other key stakeholders.
• Conduct regular facility visits throughout the assigned territory to assess operational needs, support customers, and ensure successful utilization of MedStreamline services.
• Provide training, education, and ongoing support to facility staff regarding MedStreamline equipment and processes.
• Identify customer needs, concerns, and opportunities for improvement, communicating recommendations to internal teams.
• Perform routine inspections, troubleshooting, maintenance, and minor repairs of MedStreamline equipment to ensure optimal performance.
• Monitor spare parts and equipment inventory levels and coordinate replenishment and equipment distribution.
• Coordinate replacement equipment, parts, and service requests to minimize operational disruptions.
• Manage multiple facility accounts across an assigned territory, ensuring consistent service and support.
• Provide regular reports to leadership regarding customer feedback, training opportunities, operational concerns, equipment performance, and inventory needs.
• Collaborate with Operations, Logistics, Clinical, Customer Success, and other internal departments to ensure effective service delivery.

Skills

Account management

Customer success

Field service

Technical support

Operations

Facility operations

Travel coordination

Customer relationship

Tools

Google Workspace

Job description

MedStreamline, Inc. is seeking an organized Account Manager to support facility partners across a territory in the United States.

This role requires regular travel, in-field visits, and training of facility staff to maximize equipment utilization and customer satisfaction. You will serve as the primary liaison, build strong relationships with nursing staff and facility leadership, and collaborate with multiple internal teams to ensure seamless service delivery.