Field Healthcare Account Manager – Lab Diagnostics

QUEST DIAGNOSTICS INC; Delray Beach (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Quest Diagnostics in Florida is seeking a Physician Account Manager to drive territory growth for laboratory services across Delray Beach and surrounding areas. This field-based role requires building trusted relationships with physicians and accounts, coordinating with Account Executives, and ensuring service excellence.

You will manage accounts, identify growth opportunities, address service issues, and work with cross-functional teams to resolve problems promptly while maintaining compliance

Qualifications

• Three to four years of experience in sales or with account ownership.
• Knowledge of Healthcare Industry and general economics of business.
• Ability to develop and sustain strong customer relationships; strong planning and organizational skills.
• Bachelor’s Degree Business, Marketing or Life Sciences (Required).
• Valid driver’s license (Required).

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customerneeds
• Ensure customer retention by maintaining relationships with current accounts
• Drive growth in their assigned Key Accounts
• Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or “Specialty” Account Executives.
• Partner with Physician Account Executive to resolve account specific service issues
• Partner with Customer Solutions Group to facilitate, prioritizeand resolve customer service issues
• Escalate service issue non-resolution as appropriate
• Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
• Provide continuing education to the customer on new technologies and laboratory testing
• Ensure compliance with company policies and government regulations
• Complete all administrative tasks thoroughly and promptly
• Follow up communications with Physician Account Executives and customers

Skills

Customer relationships

Planning

Organizational skills

Communication skills

Microsoft Office

Education

Bachelor’s Degree Business, Marketing or Life Sciences (Required)

Job description

Quest Diagnostics in Florida is seeking a Physician Account Manager to drive territory growth for laboratory services across Delray Beach and surrounding areas. This field-based role requires building trusted relationships with physicians and accounts, coordinating with Account Executives, and ensuring service excellence.

You will manage accounts, identify growth opportunities, address service issues, and work with cross-functional teams to resolve problems promptly while maintaining compliance