Physician Account Manager

QUEST DIAGNOSTICS INC; Delray Beach (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Quest Diagnostics in Florida is seeking a Physician Account Manager to drive territory growth for laboratory services across Delray Beach and surrounding areas. This field-based role requires building trusted relationships with physicians and accounts, coordinating with Account Executives, and ensuring service excellence.

You will manage accounts, identify growth opportunities, address service issues, and work with cross-functional teams to resolve problems promptly while maintaining compliance

Qualifications

• Three to four years of experience in sales or with account ownership.
• Knowledge of Healthcare Industry and general economics of business.
• Ability to develop and sustain strong customer relationships; strong planning and organizational skills.
• Bachelor’s Degree Business, Marketing or Life Sciences (Required).
• Valid driver’s license (Required).

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customerneeds
• Ensure customer retention by maintaining relationships with current accounts
• Drive growth in their assigned Key Accounts
• Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or “Specialty” Account Executives.
• Partner with Physician Account Executive to resolve account specific service issues
• Partner with Customer Solutions Group to facilitate, prioritizeand resolve customer service issues
• Escalate service issue non-resolution as appropriate
• Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
• Provide continuing education to the customer on new technologies and laboratory testing
• Ensure compliance with company policies and government regulations
• Complete all administrative tasks thoroughly and promptly
• Follow up communications with Physician Account Executives and customers

Skills

Customer relationships

Planning

Organizational skills

Communication skills

Microsoft Office

Education

Bachelor’s Degree Business, Marketing or Life Sciences (Required)

Job description

Job Description

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.

The Physician Account Manager is responsible for driving territory growth and profitability of laboratory sales through providing service and the resolution of issues in support of several sales territories. The Physician Account Manager has close cooperation with Physician Account Executives, which is essential to support the collaborative selling model.

This is a field-based sales position covering Delray Beach, Boynton Beach north to Ft Pierce/Port St Lucie, FL.

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customerneeds
• Ensure customer retention by maintaining relationships with current accounts
• Drive growth in their assigned Key Accounts
• Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or “Specialty” Account Executives.
• Partner with Physician Account Executive to resolve account specific service issues
• Partner with Customer Solutions Group to facilitate, prioritizeand resolve customer service issues
• Escalate service issue non-resolution as appropriate
• Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
• Provide continuing education to the customer on new technologies and laboratory testing
• Ensure compliance with company policies and government regulations
• Complete all administrative tasks thoroughly and promptly
• Follow up communications with Physician Account Executives and customers

Qualifications

Required WorkExperience:

• Three to four years of experience in sales or with account ownership

Knowledge:

• Knowledge of Healthcare Industry and general economics of business.

Skills:

• Ability to develop and sustain strong customerrelationships;strong planning and organizational skills
• Excellent oral and written communication and presentation skills
• Solid PC skill including Microsoft Software.

Education

• Bachelor’s Degree Business, Marketing or Life Sciences (Required)

Licenses and Certifications

• Valid driver’s license (Required)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.