IT Field Specialist: Hardware Break-Fix & On-Site Support

Gr8ttek; Charleston (SC); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Pay per call

Job summary

Gr8ttek in Charleston, SC invites a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware‑focused break‑fix services on client products, troubleshoot, and follow established guidelines to resolve issues.

The role requires the ability to lift up to 50 lbs, drive to client sites, and maintain accurate administrative tasks and asset control. A technical school certification and 1–2 years of relevant experience are typical prerequisites.

Qualifications

• Typically requires technical school certification or equivalent and 1–2 years of relevant experience.
• Must own a basic repair tool kit.
• Valid driver’s license.
• Ability to lift and move equipment up to 50 lbs.
• Must be able to drive to client locations.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivering all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Clear communication

Customer service

Troubleshooting

Administrative tasks

Education

Technical school certification

Tools

Repair toolkit

Job description

Gr8ttek in Charleston, SC invites a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware‑focused break‑fix services on client products, troubleshoot, and follow established guidelines to resolve issues.

The role requires the ability to lift up to 50 lbs, drive to client sites, and maintain accurate administrative tasks and asset control. A technical school certification and 1–2 years of relevant experience are typical prerequisites.