Field Hardware Tech: Break-Fix & Training

Gr8ttek; South Bend (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Dell/Lenovo Certification Training

Per-call pay $40 + $5 per diem

Job summary

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team in the United States. The role supports hardware maintenance, break fix services, and client equipment repair, reporting to the Territory Supervisor.

You will perform moderate troubleshooting, manage service calls, and assist with asset control and inventory processes. Qualifications include technical school certification with 1–2 years of relevant experience, valid driver's license, and own basic repair

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Must own a basic repair tool kit

Responsibilities

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Skills

Break fix support

Customer service

Service calls management

Troubleshooting

Asset control

Team guidance

Education

Technical school certification

Job description

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team in the United States. The role supports hardware maintenance, break fix services, and client equipment repair, reporting to the Territory Supervisor.

You will perform moderate troubleshooting, manage service calls, and assist with asset control and inventory processes. Qualifications include technical school certification with 1–2 years of relevant experience, valid driver's license, and own basic repair