Field Fulfillment Supervisor - Fiber Installations (Tempe)

Dycom Industries, Inc.; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly Paychecks

Paid Time Off, Parental Leave, and Hol

Insurance (medical, dental, vision, 2)

401(k) with Company Match

Stock Purchase Plan

Education Reimbursement

Legal Insurance

Discounts on gym memberships

Job summary

Prince Telecom is seeking a Supervisor Fulfillment Labor Underground in Tempe, AZ. You will supervise FTTH in-home and SMB installation technicians, help manage daily routes, and support project managers on large-scale field projects.

You will coach staff, develop procedures, and ensure safety and quality standards while coordinating staffing and logistics in a fast-paced field environment. This salaried role offers opportunities for leadership and career growth.

Qualifications

• Minimum 1 year fiber optic or cable installation experience.
• Perform mandatory job site inspections to ensure employee compliance with all company safety policies and procedures.
• Flexible schedule.
• Fast paced, time sensitive environment.
• Handle multiple tasks and last-minute changes.
• Must have exceptional customer service experiences.
• Be a team player.
• Former supervisory experience a plus.
• Valid driver's license with minimum of 2 years driving experience and a good driving record.

Responsibilities

• Supervise a team of FTTH in-home and SMB installation technicians.
• Coach, counsel, and evaluate performance of field staff.
• Coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing.
• Identify problem areas in the department and communicate problems and possible solutions to the Project Manager.
• Develop procedures and implement them to better organize the team/department.
• Assign duties, responsibilities, and scope of authority to technicians.
• Assist in recruitment and training efforts.
• Assist in warehousing and logistics support as needed to supplement the warehouse staff.
• Establish, implement, and maintain operating standards and procedures for project reporting and documentation.
• Track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc. through the creation and use of spreadsheets and other documents.
• Perform quality control inspections to correct and coach any issues found.
• Interface with customers to resolve complaints and damages resulting from installation work.

Skills

Customer service

Team player

Supervisory experience

Education

High School Diploma or GED

Job description

Prince Telecom is seeking a Supervisor Fulfillment Labor Underground in Tempe, AZ. You will supervise FTTH in-home and SMB installation technicians, help manage daily routes, and support project managers on large-scale field projects.

You will coach staff, develop procedures, and ensure safety and quality standards while coordinating staffing and logistics in a fast-paced field environment. This salaried role offers opportunities for leadership and career growth.