Field Fulfillment Supervisor – Fiber Optic Installations

Dycom Industries, Inc.; Eugene (OR); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Weekly Paychecks

Paid Time Off, Parental Leave, and Hol

Insurance (medical, dental, vision, w

401(k) w/ Company Match

Stock Purchase Plan

Education Reimbursement

Legal Insurance

Discounts on gym memberships

Job summary

CableCom seeks a Supervisor Fulfillment Labor Underground in Eugene, OR. The role oversees FTTH in-home and SMB installation crews, coaches staff, and coordinates daily job routing with dispatch to ensure strong staffing and on-time delivery.

You will identify issues, improve procedures, and maintain project reporting and documentation to support smooth operations. A valid driver’s license and 1+ year installation experience are required.

Qualifications

• Experience supervising FTTH in-home and SMB installation teams.
• Strong communication and customer-service skills.
• Ability to coordinate scheduling and staffing.
• Experience with field operations and safety procedures.

Responsibilities

• Supervise a team of FTTH in-home and SMB installation technicians.
• Coach, counsel, and evaluate performance of field staff.
• Coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing.
• Identify problems and communicate solutions to the Project Manager.
• Develop and implement procedures to improve team organization.
• Assign duties and scope of authority to technicians.
• Assist in recruitment and training efforts.
• Support warehousing and logistics as needed.
• Maintain project reporting and documentation standards.
• Track performance, tool usage, vehicle assignments, and consumables with records.
• Perform quality control inspections and coach issues.
• Interface with customers to resolve complaints and site damages.
• Perform other field technician duties as needed.

Skills

Supervision

Customer service

Scheduling

Coaching

Education

High School Diploma or GED

Job description

CableCom seeks a Supervisor Fulfillment Labor Underground in Eugene, OR. The role oversees FTTH in-home and SMB installation crews, coaches staff, and coordinates daily job routing with dispatch to ensure strong staffing and on-time delivery.

You will identify issues, improve procedures, and maintain project reporting and documentation to support smooth operations. A valid driver’s license and 1+ year installation experience are required.