Underground Fiber Fulfillment Supervisor (FTTH)

FALL CREEK FARM & NURSERY; White City (UT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

PTO & holidays

401(k) match

Stock purchase plan

Education reimbursement

Legal insurance

Discounts on gym memberships

Job summary

CableCom is seeking a Supervisor Fulfillment Labor Underground to lead a team of FTTH in-home and SMB installation technicians. You will coach staff, coordinate daily schedules, and help dispatch route planning while ensuring staffing levels meet project demands.

You’ll identify department issues, implement improved procedures, and assist in recruitment, training, and warehousing as needed. A strong safety mindset and customer focus are essential.

Qualifications

• Minimum 1 year fiber optic or cable installation experience.
• High School Diploma or GED.
• Former supervisory experience a plus.
• Driver's license with at least 2 years of driving experience and a good driving record.

Responsibilities

• Supervise a team of FTTH in-home and SMB installation technicians.
• Coach, counsel, and evaluate performance of field staff.
• Coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing.
• Identify problem areas and communicate solutions to the Project Manager.
• Develop procedures to better organize the team/department.
• Assign duties, responsibilities, and scope of authority to technicians.
• Assist in recruitment and training efforts.
• Assist in warehousing and logistics support as needed.
• Establish, implement, and maintain operating standards for project reporting and documentation.
• Track employee performance, tool and vehicle assignments, uniforms, and consumables.
• Perform quality control inspections and coach issues.
• Interface with customers to resolve complaints and damages from installation work.

Skills

Leadership

Customer service

Education

High School Diploma or GED

Job description

CableCom is seeking a Supervisor Fulfillment Labor Underground to lead a team of FTTH in-home and SMB installation technicians. You will coach staff, coordinate daily schedules, and help dispatch route planning while ensuring staffing levels meet project demands.

You’ll identify department issues, implement improved procedures, and assist in recruitment, training, and warehousing as needed. A strong safety mindset and customer focus are essential.