Underground Fiber Telecom Supervisor: Lead Field Team

Prince Telecom LLC; Sumner (WA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Weekly Paychecks

Paid Time Off

Parental Leave

Holidays

401(k) w/ Company Match

Stock Purchase Plan

Education Reimbursement

Legal Insurance

Discounts on gym memberships

Job summary

Prince Telecom LLC in Sumner, WA is seeking a Supervisor Telecom Construction Underground to lead a team of FTTH in-home and SMB installation techs on large projects. You will support the Project Manager, coordinate scheduling, and drive quality and safety on site.

Requirements include at least 1 year fiber optic installation experience, a valid driver’s license, high school diploma, and the ability to work a flexible schedule.

Qualifications

• Must have a minimum of 1 year fiber optic or cable installation experience.
• Must be able to perform mandatory job site inspections to ensure employee compliance with all company safety policies and procedures.
• Must have a High School Diploma or G.E.D.
• Must be able to work a very flexible schedule.
• Must be able to work in a fast paced time sensitive environment.
• Must be able to handle multiple tasks and last-minute changes.
• Must have exceptional customer service experiences.
• Must be a team player.
• Former supervisory experience a plus.
• Valid driver's license with minimum of 2 years driving experience and a good driving record.

Responsibilities

• Supervise a team of FTTH in-home and SMB installation technicians
• Coach, counsel, and evaluate performance of field staff.
• Coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing.
• Identify problem areas in the department and communicate problems and possible solutions to the Project Manager.
• Develop procedures and implement them to better organize the team/department.
• Assign duties, responsibilities, and scope of authority to technicians.
• Assist in recruitment and training efforts.
• Assist in warehousing and logistics support as needed to supplement the warehouse staff
• Establish, implement, and maintain operating standards and procedures for project reporting and documentation.
• Track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc. through the creation and use of spreadsheets and other documents
• Perform quality control inspections to correct and coach any issues found
• Interface with customers to resolve complaints and damages resulting from installation work
• Perform various field technician duties as needed, including but not limited to, carrying and climbing a ladder when necessary.
• Perform other duties not listed here, as they arise, and as they are assigned to you.

Skills

Fiber optic install

Customer service

Team leadership

Driving

Education

High school diploma

Job description

Prince Telecom LLC in Sumner, WA is seeking a Supervisor Telecom Construction Underground to lead a team of FTTH in-home and SMB installation techs on large projects. You will support the Project Manager, coordinate scheduling, and drive quality and safety on site.

Requirements include at least 1 year fiber optic installation experience, a valid driver’s license, high school diploma, and the ability to work a flexible schedule.