Field Flooring Tech & Training Specialist

PROFLEX® Products Inc; Haines City (FL); On-site; USD 50,000 - 75,000; Full time

Job summary

PROFLEX® Products Inc. seeks a Technical Services Representative to educate customers, guide installations, and provide field technical support across the Florida territory.

The role includes delivering product knowledge sessions, conducting site visits, and coordinating with management to address technical concerns and ensure consistent service. The position requires traveling to locations and customer sites, with expectation for regular field visits and collaborative work with store personnel,

Qualifications

• Relevant experience in flooring installation, construction products, technical support, or a related field.
• Working knowledge of flooring systems, substrate preparation, installation practices, and troubleshooting.
• Ability to understand and explain technical product information.
• Effective presentation, customer service, written communication, and problem-solving skills.
• Ability to organize territory travel, manage appointments, and complete timely documentation.
• Proficiency with email, telephone, electronic reporting tools, and basic office software.
• Valid driver’s license and compliance with company driving requirements when operating a vehicle for business.

Responsibilities

• Plan and conduct product knowledge sessions for store personnel, distributors, contractors, and installers.
• Explain product applications, substrate preparation, installation methods, limitations, and compatibility using current company-approved technical information.
• Review product samples and training materials with store personnel to reinforce their understanding and ability to advise customers.
• Conduct product demonstrations appropriate to the assignment.
• Identify additional training needs and coordinate follow-up instruction.
• Visit job sites to provide technical guidance concerning product selection, application, and installation.
• Evaluate reported product performance concerns and installation conditions within the representative’s training and authority.
• Gather relevant information, including photographs, product identification, installation methods, site conditions, and customer observations.
• Document findings objectively, distinguishing observed facts from reported information and preliminary conclusions.
• Refer matters requiring additional testing, specialized review, or management decisions to the appropriate company personnel.
• Communicate recommendations consistent with current company instructions and approved technical guidance.
• Plan and complete visits throughout the assigned territory in coordination with management.
• Visit each assigned location at the frequency established by management. The current monthly visit expectation is subject to management confirmation.
• Coordinate appointments, training sessions, and job-site visits with store personnel, customers, and company representatives.
• Respond promptly to telephone and electronic technical inquiries and follow through on unresolved matters.
• Communicate scheduling changes, coverage needs, and service concerns to the supervisor.
• Maintain accurate records of location visits, training sessions, technical inquiries, field evaluations, and follow-up actions.
• Submit activity reports and upcoming schedules within established company deadlines.
• Keep management informed of recurring product questions, installation concerns, customer feedback, and training opportunities.
• Coordinate with sales, operations, and other appropriate personnel to support customer needs.
• Maintain current knowledge of assigned products, technical data sheets, safety data sheets, installation instructions, and applicable warranty terms.

Job description

PROFLEX® Products Inc. seeks a Technical Services Representative to educate customers, guide installations, and provide field technical support across the Florida territory.

The role includes delivering product knowledge sessions, conducting site visits, and coordinating with management to address technical concerns and ensure consistent service. The position requires traveling to locations and customer sites, with expectation for regular field visits and collaborative work with store personnel,