Technical Representative

Appone; Haines City (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Appone is seeking a Technical Services Representative to educate customers, guide installations, and provide field support for Proflex products across the territory. You will perform product knowledge sessions, site visits, and timely responses to technical inquiries.

You will coordinate with management to document findings, address concerns, and ensure consistent service. The role involves travel to stores, distributors, contractors, and job sites, with safety and professional standards to be

Qualifications

• Experience in flooring installation or construction products.
• Knowledge of flooring systems and substrate prep.
• Ability to explain technical product information.
• Strong presentation and customer service skills.
• Good written communication and problem-solving.
• Ability to organize travel and manage appointments.
• Proficient with email, phone, and basic office software.
• Valid driver's license and willingness to travel.

Responsibilities

• Plan and conduct product knowledge sessions for stores, distributors, contractors and installers.
• Explain applications, substrate prep, installation methods, limitations and compatibility.
• Review training materials with staff to reinforce understanding.
• Conduct product demonstrations and identify training needs.
• Visit job sites to provide technical guidance on selection and installation.
• Evaluate product performance concerns and site conditions.
• Document findings with photos and site data.
• Refer complex issues to management and communicate recommendations.
• Coordinate visits, trainings, and job-site arrangements with stakeholders.
• Maintain records of visits, training sessions and inquiries.
• Follow safety procedures and driving requirements.

Skills

Flooring installation experience

Technical support

Product knowledge explanation

Communication skills

Travel planning

Office software

Driver's license

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Position Summary

The Technical Services Representative provides product education, installation guidance, and field technical support to distributors, store personnel, contractors, installers, and customers. The position supports the proper selection and use of Proflex products through product knowledge sessions, location visits, job-site evaluations, and timely responses to technical inquiries.

The representative coordinates with management and other company personnel to address technical concerns, document findings, and support consistent service throughout the assigned territory.

Primary Duties and Responsibilities

Product Education and Training

• Plan and conduct product knowledge sessions for store personnel, distributors, contractors, and installers.
• Explain product applications, substrate preparation, installation methods, limitations, and compatibility using current company-approved technical information.
• Review product samples and training materials with store personnel to reinforce their understanding and ability to advise customers.
• Conduct product demonstrations appropriate to the assignment.
• Identify additional training needs and coordinate follow-up instruction.

Field Technical Support

• Visit job sites to provide technical guidance concerning product selection, application, and installation.
• Evaluate reported product performance concerns and installation conditions within the representative’s training and authority.
• Gather relevant information, including photographs, product identification, installation methods, site conditions, and customer observations.
• Document findings objectively, distinguishing observed facts from reported information and preliminary conclusions.
• Refer matters requiring additional testing, specialized review, or management decisions to the appropriate company personnel.
• Communicate recommendations consistent with current company instructions and approved technical guidance.

Territory Coverage and Customer Support

• Plan and complete visits throughout the assigned territory in coordination with management.
• Visit each assigned location at the frequency established by management. The current monthly visit expectation is subject to management confirmation.
• Coordinate appointments, training sessions, and job-site visits with store personnel, customers, and company representatives.
• Respond promptly to telephone and electronic technical inquiries and follow through on unresolved matters.
• Communicate scheduling changes, coverage needs, and service concerns to the supervisor.

Documentation and Coordination

• Maintain accurate records of location visits, training sessions, technical inquiries, field evaluations, and follow-up actions.
• Submit activity reports and upcoming schedules within established company deadlines.
• Keep management informed of recurring product questions, installation concerns, customer feedback, and training opportunities.
• Coordinate with sales, operations, and other appropriate personnel to support customer needs.
• Maintain current knowledge of assigned products, technical data sheets, safety data sheets, installation instructions, and applicable warranty terms.

Safety and Professional Standards

• Follow company safety procedures and applicable job-site requirements, including use of required personal protective equipment.
• Operate vehicles safely and comply with company driving requirements.
• Communicate professionally and work cooperatively with customers, store personnel, coworkers, and management.
• Provide advice within assigned authority. Refer warranty determinations, financial commitments, and exceptions to published product requirements to authorized management.
• Perform other related duties consistent with the position, as assigned.

Qualifications and Skills

• Relevant experience in flooring installation, construction products, technical support, or a related field.
• Working knowledge of flooring systems, substrate preparation, installation practices, and troubleshooting.
• Ability to understand and explain technical product information.
• Effective presentation, customer service, written communication, and problem-solving skills.
• Ability to organize territory travel, manage appointments, and complete timely documentation.
• Proficiency with email, telephone, electronic reporting tools, and basic office software.
• Valid driver’s license and compliance with company driving requirements when operating a vehicle for business.

Travel and Work Environment

The position requires regular travel to assigned locations and customer job sites. Depending on the assignment, travel may involve extended periods of driving and sitting, with opportunities for breaks coordinated around the work schedule.

Work takes place in stores, offices, training areas, warehouses, and active job sites. Conditions may include uneven walking surfaces, construction noise, dust, and varying temperatures. Exposure depends on the location and assigned activity.

Keywords Technical Services Representative, Flooring, Field Technical Support, Product Training, Installation Support, Construction Products, Building Materials, Flooring Installation, Contractor Relations

Location Proflex

This position is currently accepting applications.