Field Fire Alarm Technician - Service & Troubleshooting

SuperHero Fire Protection, LLC; North Carolina; On-site; USD 55,000 - 75,000; Full time

Job summary

SuperHero Fire Protection, LLC in North Carolina is seeking a Fire Alarm Service Technician to inspect, test, troubleshoot, service, and repair fire alarm systems for reliable operation and code compliance. This field-based role works with customers and coordinates with service management to provide timely service.

You will document findings, perform functional testing, support AHJ interactions, and assist with small installs and system upgrades while maintaining safety and professionalism on

Qualifications

• 2+ years experience servicing, troubleshooting, or installing fire alarm systems (commercial).
• Knowledge of NFPA 72 and basic electrical principles.
• Ability to read drawings and device layouts.
• Proficiency with computers / mobile devices for service documentation.
• Valid driver’s license with clean record.
• Strong customer service and time-management skills.

Responsibilities

• Inspect, test, troubleshoot, service, and repair fire alarm systems.
• Document findings and corrective actions.
• Coordinate with service coordinator and customers.
• Perform system functional testing and support AHJ inspections.
• Maintain vehicle, tools, and inventory.
• Assist with small installs and upgrades.
• Participate in on-call rotation.

Skills

Customer service

Communication

Time management

Reading drawings

Problem solving

Education

High school diploma or GED

Trade school a plus

Tools

Gamewell-FCI

Fire-Lite

Silent Knight

Notifier

Siemens

Edwards/EST

Simplex

Job description

SuperHero Fire Protection, LLC in North Carolina is seeking a Fire Alarm Service Technician to inspect, test, troubleshoot, service, and repair fire alarm systems for reliable operation and code compliance. This field-based role works with customers and coordinates with service management to provide timely service.

You will document findings, perform functional testing, support AHJ interactions, and assist with small installs and system upgrades while maintaining safety and professionalism on