Field Fiber Installer & Customer Tech (Tier I)

Surf Internet; Muncie (IN); On-site; USD 35,473 - 37,195; Full time

Job summary

Surf Internet is looking for a Tier 1 Service Delivery Technician in Muncie, IN. This frontline role involves installing FTTH and troubleshooting connectivity issues. Candidates must possess a high school diploma, valid driver's license, and the ability to lift heavy equipment.

The job requires traveling frequently and working outdoors in varying weather conditions while ensuring customer satisfaction through reliable service delivery.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with an acceptable driving record.
• Ability to lift and maneuver objects 75+ lbs. regularly.
• Willingness to travel up to 100% of the time across the service region.

Responsibilities

• Perform FTTH fiber installations and service repair calls.
• Conduct fiber signal performance testing.
• Troubleshoot basic fiber drop issues and connectivity problems.
• Interact professionally with customers during service calls.

Skills

Customer service skills

Problem-solving

Technical installation skills

Ability to lift and maneuver objects 75+ lbs.

Education

High school diploma or equivalent

Tools

CRM software

Signal meter

Job description

Surf Internet is looking for a Tier 1 Service Delivery Technician in Muncie, IN. This frontline role involves installing FTTH and troubleshooting connectivity issues. Candidates must possess a high school diploma, valid driver's license, and the ability to lift heavy equipment.

The job requires traveling frequently and working outdoors in varying weather conditions while ensuring customer satisfaction through reliable service delivery.